Office noise has a way of telling on us – every clatter, interruption, or raised voice is a clue about how people are really working and feeling. In the podcast, Bill Schiffmiller, founder of Akoio and a lifelong expert in auditory health, explains that noise isn’t just an irritant but a form of information that reveals stress points, communication breakdowns, and cultural friction inside organizations. He breaks the auditory experience into three parts: noise, sound, and hearing. He argues that designing workplaces with this full spectrum in mind leads to healthier, more inclusive environments.

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Most organizations still haven’t cracked hybrid work — not in a way that truly supports performance, development, or culture. As Peter Cappelli and Ranya Nehmeh put it, “the issue is not whether the office is good or bad,” but that companies designs for hybrid work aren’t intentional enough to make it work. Drawing on new research and their book In Praise of the Office, they unpack why culture is weakening, why relationships and learning are eroding, and how leaders can rebuild connection through clearer expectations, smarter design, and more intentional management.

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Dr. Laura Jana explains that the human abilities we develop earliest—curiosity, self‑management, empathy, adaptability, and creative thinking—are the same ones adults need to navigate today’s fast‑changing, AI‑shaped workplace. She draws on neuroscience and early‑childhood research to show how these capacities are built through environments and interactions, and why they’re becoming even more valuable than technical expertise. Her framework helps leaders see these so‑called “soft skills” as concrete, developable strengths that directly improve collaboration, innovation, and performance.

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AI is advancing so quickly that schools are struggling to keep pace, and learning‑innovation researcher Mario Chiasson argues that this gap is reshaping what students actually need from education. Instead of focusing on memorization, he says the priority should shift toward critical thinking, reflection, and problem‑solving — the human skills that become more valuable as AI takes on routine knowledge work. That shift requires rethinking teacher preparation, redesigning learning environments, and helping students use AI in ways that strengthen their thinking rather than replace it. The big challenge ahead is aligning how students learn with how the world now works.

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Meetings offer one of the clearest windows into an organization — who speaks, how decisions are made, and whether people feel included all reveal the real state of culture and performance. Our latest research shows that when leaders pay attention to these everyday dynamics, culture shifts from something abstract to a measurable driver of alignment, fairness, and better work. Hear more on the Work Better podcast, where Khalil Smith, Vice President of Inclusion, Diversity, and Engagement at Akamai Technologies, unpacks the gap between what leaders think people need at work and what employees actually say they need.

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