Work Better

Six Tips for Etiquette + Protocols in the Hybrid Workplace

Develop more explicit norms to set hybrid teams up for success.

As more organizations return employees to the office, many are also allowing more flexibility for employees to choose where and how they need to work. When everyone is in the office, many cultural values and social norms can go unspoken. A hybrid workplace requires more clearly communicated shared etiquette and protocols. More explicit norms will increase equity and engagement, and create a sense of inclusion and belonging. Remember to stay agile and revisit these as needs change.

Here are six tips from Steelcase Applied Research + Consulting:

1. Schedule Transparency

Develop a system for communicating who will be in person and who will be remote. This will impact who comes in (when your colleague is in the office, you’ll likely want to be as well), and it will impact the space and technology needed. Make this available to all so people can plan the best possible collaboration experience.

2. Social Start

Make proper introductions so everyone in the room and on video is familiar (remote participants should have video on whenever possible), and start each meeting with just a few minutes of check in to build social capital.

3. Hear and Be Heard

Know and clearly mark where microphones are in the room and make sure everyone who is remote can hear what’s going on and be heard. Ask people to avoid making noise that will make it harder to hear (loud typing, crunching, side talk).

4. See and Be Seen

Consider assigning an in-person participant to pay attention to what’s being seen remotely. Does the camera need to move? Can content be seen? Do you need to send a photo for a close-up of markerboard content?

5. Pause with Purpose

Stop regularly and ask remote participants if they have input. Develop engagement protocols based on group size and type of work. Will everyone raise their hand digitally? Who will monitor the chat? How will you ensure remote participants can jump in and engage?

6. Clear Next Steps

One of the worst experiences as a remote participant is missing the wrap up conversation that can happen after a meeting is officially over. Avoid this by ending each collaboration session with clearly stated and visible next steps.


For more information on how to set hybrid teams up for success, download our guide to designing spaces to support in-office and remote collaboration.

Download the Guide


 

Leave a Comment

Related Stories

New Work Needs New Walls

New Work Needs New Walls

Insights from Steelcase research led to the development of Everwall — a new architectural wall system designed to quickly and easily transform interior spaces.

The New Hybrid Neighborhood

The New Hybrid Neighborhood

Rather than basing office design on the need to fit more people into less space, the workplace should draw inspiration from a new source — the vibrant communities in which we live.

Earning the Commute in New York City

Earning the Commute in New York City

The reinvention of the Steelcase WorkLife New York brings vibrant city life — and Central Park — into view to create a destination within a destination and support the philosophy of hybrid work.