Insights + Solutions Guide
The Insights and Solutions guide offers ideas and design solutions to create a Resilient Workplace that helps boost employee engagement.
Key Design Principles
How the Physical Environment Can Help
A Resilient Workplace is an ecosystem of workspaces designed to adapt and evolve over time, optimizing real estate while fostering higher levels of employee engagement. The result is a more engaged and effective workforce that allows the organization to respond to changing business conditions.
Through ongoing research and exploration via behavioral prototypes, Steelcase has uncovered two key design principles that can help organizations create resilient and cost-effective workplaces that address the issue of employee engagement.
These two design principles are:
1. Design for Wellbeing: Designing workplaces to support the holistic wellbeing of people can amplify employee engagement and satisfaction
2. Ecosystem of Spaces: A workplace ecosystem supports employee wellbeing by providing individuals and groups with a range of options within the workplace.
Design for Wellbeing
Design for Wellbeing
Workpspaces should support movement throughout the day and encourage healthy postures that help workers stay comfortable and energized.
The workplace should support the need for focus and rejuvenation through workspaces where individuals and teams can think clearly, concentrate easily, solve problems and generate new ideas.
Organizations should support the social nature of work by creating workspaces that nurture a sense of belonging and foster connections between people and the organization.
Ecosystem of Spaces
Ecosystem of Spaces
An ecosystem of spaces enables an organization to be more resilient. It uses real estate more efficiently and cost effectively, making it easier for organizations to experiment with different types of spaces and evolve the workplace over time.
A workplace ecosystem supports employee wellbeing by providing individuals and groups with a range of options within the workplace that consider the following:
The workplace should encourage regular movement throughout the day and offer options for people to work in sitting, standing or lounge postures.
Spaces should enable quality interactions with teams that are both local and distributed across continents and time zones, supporting both digital and analog communication.
The work environment should provide places that offer varying ways to achieve privacy, in both open and enclosed spaces. Privacy is important to all workers and a vital component of both focus and rejuvenation, which are essential to employee engagement.
Designing the Resilient Workplace
Five Spatial Zones
When creating a Resilient Workplace, consider the intentional combination of five spatial typologies (zones), designed to accommodate and anticipate changing organizational and employee needs.
The size, ratio and adjacency of each zone should be tailored to match both your business objectives and cultural expectations. The result is an agile workplace that supports change, rather than resists it.
At Steelcase, our own workplaces serve as living labs for our design ideas. We research, develop, refine and evolve our insights on ourselves prior to bringing them to market. These insights help reduce your risk, as you create your own combination of spaces using our design ideas.
Explore our design ideas and tools, and discover what makes each of these proven spaces work and how you can customize your own combination of spaces.
Innovation drives advancement. That’s always been true – throughout history, in every enterprise and in every part of the world.
An Innovation Center is a solution for organizations that supports collaborators with the range of settings to support the switch between individual and group behaviors. It is a space that communicates a culture of innovation to the employees it houses.
Business tasks today are more varied and more challenging. Workers are increasingly mobile and distributed. They often leave the office for a coffee shop or other third place, which separates them from coworkers, organizational resources and culture.
A WorkCafé is a dynamic space that connects people with colleagues, their work, and their organization. It transforms traditional corporate cafeteria real estate into destinations for connection, collaboration, focus and innovation.
Related Research + Insights
Driving the need for these skills is the complexity of problems that organizations face today, and the demand for innovation that is no longer the turf of elite, top brands. Innovation is critical to drive bottom line results.
It’s fast becoming a deeply-embedded yearning of our time. In workplaces throughout the world, there’s awareness that we’re not performing to full potential and too many distractions are to blame. While the diagnosis may seem clear, most people feel helpless to do anything about it other than to keep working harder at staying focused. But neuroscience research is now shedding new light on the fundamental problem, offering decipherable clues for how to better support attention at work.
Although workplaces today make it seemingly easy for people to collaborate, most leaders remain dissatisfied with the pace and frequency of breakthroughs.
In today’s economic landscape organizations can’t allow distance to be a barrier to effective teams. As distributed teams become pervasive, the challenges they face become more evident.
Wellbeing is a competitive advantage in today’s business world. To achieve it, workers need mental and physical health, nurtured by a supportive environment that gives them the emotional capacity to interpret and experience events.
Informed by insights from our research, we’ve developed some settings that can be a catalyst for intentionally designing work environments that support the physical, cognitive and emotional needs of people at work.
A few months before his upcoming retirement at the end of February 2014, 360 asked former Steelcase CEO, Jim Hackett, to share his perspective on wellbeing and what it means for business leaders and organizations today.
Leading organizations know that improved employee wellbeing not only helps people to be healthier and lowers healthcare costs, it also helps them to be more productive, creative and innovative, and less likely to leave for a competitor.