Applied Research + Consulting

Applied Research + Consulting

Our Applied Research + Consulting (ARC) team connects clients to Steelcase's extensive workplace research to help them achieve organizational success.

For more information or inquiries, contact us at arc@steelcase.com

Driving Insight-Led Change to Support Organizational Goals

ARC experiences are tailored to an organization’s specific goals, whether that involves entering new markets, attracting top talent, or tackling unforeseen challenges.

A Holistic Way Forward

Work Experience Model
Culture
Process
Tools
Space

Work Experience Model

Work Experience Model

WORK EXPERIENCE MODEL

Consider the work experience in a holistic way. Our Work Experience Model helps clients understand how their organization’s culture, processes and tools impact their workspace (and vice versa) to support their organizational ambitions.

Culture

Culture

People + Behaviors

Understand the intricate influence that organizational culture has on performance and take meaningful steps to support desired work behaviors, satisfaction and engagement.

Process

Process

Policies + Knowledge

As work gets done through formal (as well as informal) channels, how people learn and share informs the work experience. Explore how work happens deep within an organization.

Tools

Tools

Digital + Analog

Consider how digital and analog tools support the ways information is generated, communicated and applied across teams and the organization.

Space

Space

Choice + Control

Gain insights into the powerful role space has within the work experience. Learn why offering workers choice and control over their work environment can contribute to a vibrant business culture.

The ARC Experience

Flexible Engagements
Guiding
Advising
Consulting

Flexible Engagements

Flexible Engagements

Flexible Engagements

Client needs vary and we’re able to scale our approach appropriately.
Our team leverages Steelcase’s primary research and experienced consultants to provide guiding, advising and consulting services.

Guiding

Guiding

Engage + Explore

Start by gaining insights into workplace behaviors and preferences. Led by local Steelcase experts, our Workplace Tools+Resources sessions offer activities and methods for guided self-discovery and provide an action plan for the work experience.

Advising

Advising

Leverage Expertise

For projects that require greater levels of workspace change, rely on ARC consultants to drive organizational discovery and bring actionable advice on bridging leader priorities and user needs.

Consulting

Consulting

Transform With Confidence

If organizational transformation is the goal, ARC consultants can provide a cohesive, measurable strategy and dive deeply into an organization’s work experience. Our tailored consulting process delivers actionable recommendations that help realize desired behaviors.

ARC Team Expertise

Serving Clients in Every Industry

Benefit from Steelcase’s consulting experience like our many clients around the world. Our global team of ARC consultants have been serving clients for nearly two decades.

Client Experience
Over 600 engagements globally with leading clients in every industry

Diverse Expertise
Multi-disciplinary team with experience in architecture, business, culture, psychology, sociology, engineering and design

Primary Research
Insights into how people work and learn are drawn from research conducted by Steelcase WorkSpace Futures teams

ARC Customer Stories

JLL

JLL

When it came time to revitalize the JLL Pittsburgh office the company leveraged Steelcase’s proprietary collection of Workplace Tools+Resources, to create an entirely new office environment that has transformed the ways their employees work and captivated clients.

Find out more

La-Z-Boy Case Study Part II

La-Z-Boy Reflects Culture in New Office

When you’re almost a hundred years old, being a little dated is to be expected. The 1920’s vintage headquarters of La-Z-Boy, however, didn’t just look out of date, it was holding the company back.

Find out more

Forest Hills

School District Rethinks Creativity + Collaboration

How do you bring back the “buzz” in our schools? Dan Behm, superintendent of Forest Hills Public Schools in Grand Rapids, Michigan, wanted to banish boring and reinvigorate students, teachers and staff at all levels. Steelcase’s Applied Research + Consulting team worked with his district to rethink curiosity, collaboration and communication.

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Space Analytics

THE MEASURABLE WORKPLACE

Space Analytics — an episodic workplace study — empowers facility managers with easy-to-understand data, giving them the information they need to make the most of real estate.

Why Space Analytics?

  • It offers insights into workspace usage patterns over time,
  • enables organizations to make connections between usage and space traits,
  • equips organizations to support different work modes, and
  • helps justify large capital expenditures and improve the overall employee experience.

Learn more