The pandemic has forever changed how we work.
We help clients create intentional work experiences wherever work happens.

How We Can Help

The global pandemic has created a significant opportunity to reimagine the employee work experience. Steelcase Applied Research + Consulting (ARC) can help you navigate transformation and the intricate process of change.

Questions and opinions about if, how and when we return to the office are everywhere: How do you assess the right approach for your organization? What considerations can inform the return or continued work from home? What change readiness efforts are needed?

Clients are engaging with us for thought leader experiences and big picture planning, as well as unique consulting needs. We help organizations envision the future.

Our Process

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Our Experience

ARC has been serving clients all around the globe for over two decades. We employ user-centered research to drive innovative thinking. Our custom, scalable approach to workplace strategy development is research-based and uses mixed methodologies to reveal a deep understanding of how and where work happens.

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How We Think

Steelcase Applied Research + Consulting (ARC) is a consulting practice that helps clients define and leverage their work experience strategy in meaningful and impactful ways. We help uncover the possibilities to inspire the achievement of organizational ambitions. We look at the work experience holistically through the lenses of culture, process, tools and space.

Talk to an Expert

Want to learn more? Connect with an expert.



White Papers

Measurement: Making Sense of Metrics Open image tooltip
July 6, 2021

Measurement: Making Sense of Metrics

Seeking to create a compelling work experience? Use big data and thick data for better outcomes.
Illustration for Work Better campaign Open image tooltip
January 27, 2021

Change Management: Manage Change in the Wake of the Pandemic

Consider how you’ll get back to a better work experience. These strategies can help you lead a successful change management effort.
illustration of people climbing walls, people on top helping them. Open image tooltip
March 25, 2020

Organizational Culture: Managing Your Culture by Design Rather Than Default

Seeking a healthy culture? Consider these perspectives for connecting culture and the work experience.
360 magazine agile working in new ways Open image tooltip
March 25, 2020

Agile: Working in New Ways

Seeking greater speed, innovation and customer focus? These lessons learned can inform your efforts.
360 magazine change management readiness for mobile working Open image tooltip
February 26, 2020

Change Management: Readiness for Mobile Working

Shifting to a mobile work strategy? Consider these suggestions to increase acceptance.
360 magazine change management readiness for private office shifts Open image tooltip
February 26, 2020

Change Management: Readiness for Private Office Shifts

No matter how effectively you’re managing your workplace change, if you’re making changes in your approach to private offices—and potentially
360 magazine change management readiness for open plan Open image tooltip
February 26, 2020

Change Management: Readiness for Open Plan

Making the shift to open plan? Quell concerns with these suggestions.
360 Magazine Change Management A Process for Success Open image tooltip
August 8, 2019

Change Management: A Process for Success

Download infographic When you’re making changes to your work experience, you’ll need to make an intentional investment in the process
360 magazine change management lessons learned + best practices Open image tooltip
August 8, 2019

Change Management: Lessons Learned + Best Practices

Planning changes to your work experience? Follow best practices instead of leaving change to chance.