Download the Research Summary

How are retail banking environments evolving to support changing customer expectations and new ways of working? Once designed primarily for transactional efficiency and brand presence, bank branches are now shifting toward more personalized experiences. Our research uncovers a wide spectrum of behaviors, preferences, and needs from both customers and employees.

Download the Retail Banking Research Summary to explore how key design elements, space applications, and product solutions are being incorporated into branch environments to support modern service models, enhance employee effectiveness, and strengthen customer engagement.