Performance Management 

Steelcase’s Performance Management program helps organizations save time and money.  Guaranteed. 

For large organizations with multiple locations, a strategic approach is necessary to manage the complexity in order to drive down and control costs. We can help.

Through a single point of accountability, we apply our experience and proven processes in furniture and asset management to positively impact real estate utilization; furniture acquisition, moves and maintenance costs; social and environmental factors; and more. Our program includes:

  • Exploration and discovery of an organization’s product and service order processes and resources, so we can tailor the right solution to meet your goals
  • Planning and development of a custom service offering with mapped processes and contractual service provider agreements to ensure desired outcomes
  • Providing communication, training , as  well as a personalized work flow management center with easy access to representatives for service requests, order initiation and/or follow-up
  • Managing, measuring and reporting of services performed by Steelcase dealers and other service providers

We’ve helped clients return at least 20% on their furniture budget, impacting:

  • over 100,000,000 sq ft of real estate
  • over 620,000 employees
  • over $275,000,000 in savings
  • Performance Management guarantees measurable and consistent service levels, assuring that Steelcase is accountable for the total end-to-end experience -- from request for quote, through delivery, installation and ongoing services.

    We promise.