Organizations are measured and reimbursed on how well they deliver patient experience. In an effort to increase their scores, many healthcare organizations have focused on renovated or redesigned patient rooms or clinical spaces. But they’ve overlooked critical spaces like waiting areas.
Many patient rooms are in need of a facelift, having evolved little over the years despite changing needs and new technology. As the next generation of patient rooms come onboard, new designs based on human-centric principles are improving patient, family and clinician experiences.
Methodist Richardson Medical Center, which recently opened a new location in suburban Dallas, has innovations throughout its four floors, including new ways of using space to support patients , family members and visitors in waiting spaces and patient rooms.
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With a project budget of approximately $200 million, Advocate Lutheran General, already a U.S. News and World Report “Top 50” hospital, was ready to re-evaluate how they delivered its patient care, focusing on developing a patient- centered, private room model with a sustainable structure.
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In designing the hospital, the central challenge was how to create a state-of-the-art, patient-focused facility featuring an innovative design that won’t ever go out of style.