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Space Design Can Enhance Patient Experience

Steelcase Health researchers found that positive waiting experiences and space design enhance the patient experience and the perception of quality care.

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Going Deeper

White and blue Regard waiting room furniture in a lobby Open image tooltip

Insight 1

Balance sight lines between information sources and windows.

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Insight 2

Rethink density by providing spaces for personal items like bags and drinks.

360 magazine the wait is over Open image tooltip

Insight 3

Create separation from strangers, as well as spaces for individuals and families.

Waiting Areas Open image tooltip

Insight 4

Avoid these four mistakes in transition space design.

Related Products

Regard Booth Open image tooltip
Steelcase Health


The Regard modular lounge system supports times of transition to make every moment more meaningful.
Neighbor lounge seating in a waiting room Open image tooltip
Steelcase Health


The Neighbor family of seating defines an open lounge space to provide privacy and conversational places to connect with family while waiting.
Tava Sofa Open image tooltip
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Tava offers a fresh, transitional design with the warmth of wood across a broad collection of seating and tables.
Sorrel Bariatric Stacking Chair, wood back Open image tooltip
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Light in scale and stackable, Sorrel adds great seating options that help maximize every square foot of a healthcare setting.

Additional Resources

Healthcare Insights + Applications Guide

Find New observations, frameworks, insights, design principles and applications for transition spaces like waiting rooms and corridors

View Guide

More About Steelcase Health

Steelcase Health studies the places that support health and then deliver insights, applications and solutions designed to create moments that can lead to change. Moments that enhance the wellbeing,empathy and connection of clinicians, patients and families.

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Join the Conversation

Connect with us to discuss the link between the patient experience and waiting experience as well as how to transform this experience for patients and their families.

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