The pandemic has reshaped many aspects of our lives, including where and how people want to work. Their experiences working from home, and what they face when they return to the office, have influenced what they want and expect to see in the workplace going forward. The things they liked about their office life before the crisis have become even more important, while the things that frustrated them will become an even bigger barrier if not addressed.
People have had vastly different experiences while working from home. Working from home is not a one-size-fits-all experience for people, nor is there a single ideal solution for each organisation. Organisations around the world face dramatically different circumstances depending on the state of the pandemic, their locations, industries, cultures and many other variables. What people want is the flexibility to choose between working from home and the office into the future. Whether they have already returned to the workplace or are still at home, people have learned from what they’ve been through, and those experiences shape their expectations for what they want work to be like in the future.
What People Need and Expect
To understand the impact the pandemic has had on what people need and expect in the office, Steelcase conducted research in 10 countries and engaged over 32,000 people in multiple studies. Synthesising these studies uncovered five overarching needs that will drive macro shifts in the overall work experience and lead to new ways of planning and designing offices.
To Be Safe and Feel Safe
Offices never had to help mitigate the spread of disease, but people are now pandemic aware. They will make decisions about where to work based on a new set of safety standards to help prevent transmission in the office, just as they expect safety standards for things like fires or tripping hazards.
Top safety concerns:
73% Indoor air quality
73% Adherence to safety protocols
72% General facility cleanliness
71% Physical distancing and boundaries between workspaces
69% Overall density of people in the building
A Deeper Sense of Belonging
Feeling isolated while working from home is the biggest concern people identified in every country and their top reason to return to the office is to connect with colleagues. People want to feel a sense of belonging at work, which is not only good for their wellbeing, but it also helps business results — feeling a strong sense of community is a consistent marker of people’s productivity, engagement, innovation and commitment to the organisation.
To Be Productive
People’s desire to accomplish something meaningful, has only heightened during the crisis. While some experienced “panic productivity” in the early pandemic days, most simply want to be of value and feel their work has purpose. The most important things people want their workplace to support are very pragmatic.
Pre-pandemic, 40%* of people said they needed to change postures frequently because of physical discomfort. During stay-at-home orders many people had to improvise and work from sofas, kitchen tables and even beds. Pain, distractions and stress have caused people to yearn for a broad interpretation of comfort, especially after such a disruptive time. They need the ability to work in a range of postures, change settings and to move throughout their day. They need a quiet, distraction free environment when they need to focus and to feel connected to their colleagues and the organization’s purpose.
People want options so they can choose where to work or to adapt spaces based on the task they’re doing or how they like to work personally. While some people feel working from home has allowed them to navigate their day and avoid distractions, 9 of 10 countries rank a “quiet, professional environment” in their top five reasons for wanting to return to the workplace, suggesting that home is not always ideal for focus. Teams also need control over the level of privacy and the flexibility to move things around to best suit their work.
Macro Shifts In The Work Experience
People’s expectations about their work experience changed during the pandemic. Living through a life-altering experience has caused many to think about what’s most important to them and to question assumptions about how work should happen. And leading organisations are listening. They see this moment as an opportunity to reinvent their policies, offices and overall work experience. This will lead to macro level shifts in four key areas.
Design Safer Workplaces
Design for Productivity
Design to Inspire
Design for Flexibility
Source: Steelcase Global Report January 2021