Support the Moments that Matter
When friends and family are supported in the patient room, everyone benefits. New research and products from Steelcase help support family involvement.
Benefits of Family Involvement
When families are invited to move beyond a visitor role, and participate in care as they are able, their involvement can lead to better patient health, higher customer satisfaction and improved outcomes.
Surround Design Story
How can family members be better supported in the patient room?
- How might we support the needs of the care partner without impeding clinical needs?
- How might we encourage the engagement of the family for more positive outcomes?
- Beyond approaches like policy change (unrestricted visiting hours) or providing amenities (like pillows and blankets) for family members, what opportunities does the built environment offer for supporting family members?
Meeting Family Needs in the Patient Room
Support Family-Centered Care
Support Family-Centered Care
Promote Involvement
Family members need an intuitive, welcoming and hosted environment to support fundamental needs (such as their activities of daily living) as well as an environment that helps cue behaviors that help the care partner to productively partner with clinicians.
Socializing
Socializing
Creating an environment where social needs are met and encouraged shows a commitment to the well-being of both the patient and the family member.
Eating
Eating
Family members have a place for their meals and drinks, and the sliding swivel table can be positioned for a shared meal with the patient seated at the in-room recliner.
Sleeping + Resting
Sleeping + Resting
When it’s time for resting, high-recline arms, ambient light and a full sleeper enable comfortable rejuvenation and sleeping postures.
Teaching + Learning
Teaching + Learning
Patient-visitor-clinician interactions are better supported when there’s a place for conversation and companionship.
