Work Better

Designing a Better Work Experience

Four new design principles meet new employee needs

The experience of working from home has changed people’s expectations of the workplace. They want and need a safe and compelling workplace that’s inspiring, more flexible and helps them get work done. They want more control over where and how they work, and designers will need to create spaces to solve for an even more diverse set of needs (Read more about people’s new needs in Work Better) . Different design approaches will be required to create spaces that support the new ways people want to work and the things organisations need to compete effectively.

Me + We

Equally support individual and team work.

While some believe the primary reason people want to work in the office is for group activities, people say they also want the ability to focus and work in a professional environment. Relying on home offices to support individual work isn’t viable for an inclusive organisation, because various factors — such as limited home space, distractions or commute time — make it challenging for people to always do individual work from home.

Designers need to balance the needs of teams and individuals by creating neighbourhoods where both collaboration and focused work can ebb and flow.

Fixed to Fluid

Design for greater flexibility and mobility

Design planning in the past often relied on a more formulaic approach, with a mindset toward permanent architecture and office settings. The new realities of how people and organisations need to become more agile requires designers to plan spaces that will regularly morph and change as needed.

Open + Enclosed

More enclosed “me” and open “we” spaces

Learnings from the work-from-home experience and early returns to the office show new patterns emerging. People, who often did individual work in more dense, open spaces, desire more enclosure or shielding to control privacy and safety. Teams, who frequently worked in enclosed conference rooms, prefer to be in more open settings, both for a sense of safety and the flexibility to expand and contract and adjust their space easily based on their activities. Designers will need to think about ways to reinvent collaboration spaces that don’t always need four walls and a door, and individual spaces that feel more protected.

Braiding Digital + Physical

Enhancing human experience through technology

People and organisations will embrace hybrid working from home and office, travel will be less frequent and so remote collaboration is here to stay. Designers need to create solutions for individual and group video interactions that are not constrained to laptops or phones. Sensing technologies will need to be embedded to support increasing data-driven or artificial intelligence-guided experiences.

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