{"id":884174,"date":"2026-04-27T17:54:17","date_gmt":"2026-04-27T21:54:17","guid":{"rendered":"https:\/\/www.steelcase.com\/?p=884174"},"modified":"2026-04-27T18:07:49","modified_gmt":"2026-04-27T22:07:49","slug":"community-drives-performance","status":"publish","type":"post","link":"https:\/\/www.steelcase.com\/research\/articles\/topics\/inclusive-design\/community-drives-performance\/","title":{"rendered":"Community Drives Performance"},"content":{"rendered":"<p>Organizations are ramping up investments in the workplace, but most employees aren\u2019t feeling the improvement \u2014 yet. In the past year, 21% of employees say their primary workspace was<br \/>\nupdated, according to recent Steelcase research, yet when asked to give their overall workplace a grade, they only give it a C.<\/p>\n<p>The issue: Many offices fall short because they don\u2019t offer a range of spaces that truly support how people work or foster the sense of community and belonging that draws them in.<\/p>\n<p>The global study of almost 5,500 office workers examined how workplace design impacts people\u2019s performance and wellbeing. A key finding \u2014 and opportunity for improvement \u2014 is that employees do not feel their workplace is highly effective in supporting the essential work activities they do every day: focus, collaborate, socialize, learn and rejuvenate.<\/p>\n<p>The data shows that while offices offer some support, it isn\u2019t enough to fully meet employees\u2019 needs. The research also points to what will make a difference. When people have a range of spaces dedicated to the different types of work they do throughout the day, they perform and feel better. These spaces, designed as zones or \u201cdistricts,\u201d support a primary way to work (i.e. focus, collaboration, etc.) but can also support other behaviors. They offer people a variety of ways to work, based on the tasks they need to do and their preferences.<\/p>\n<h2>When workplaces have three or more districts dedicated to different types of work, people experience better work outcomes.<\/h2>\n<div class=\"u-shaded u-shaded--light\">\n<p><strong>More choice, better results<\/strong><\/p>\n<p>Steelcase research found that employees with access to a variety of spaces* experience:<\/p>\n<ul>\n<li>14% higher engagement<\/li>\n<li>16% higher sense of community<\/li>\n<li>8% higher productivity<\/li>\n<li>8% lower likelihood to leave<\/li>\n<li>13% higher wellbeing<\/li>\n<li>3% lower burnout<\/li>\n<\/ul>\n<p><em>* 3-5 workplace districts<\/em><\/p>\n<\/div>\n<p>Employees with access to three or more districts report stronger outcomes in key areas, such as engagement, which, in turn, impacts performance, such as productivity. But most employees lack meaningful choice in where and how they work. Globally, only 37% report access to three or more districts; 63% report access to two or fewer, according to the research. While availability varies, the broader pattern is consistent: most offices offer a limited set of environments to support the range of activities people perform throughout the workday.<\/p>\n<p><strong>Designing for the full workday<\/strong><\/p>\n<p>Creating a workplace with a diverse range of spaces or districts is an essential part of the Community-Based Design approach that Steelcase uses for its own workplaces.<\/p>\n<p>We think of employees as members of a community at work, and we need to design workplaces for them that address how they actually work \u2014 their rhythms, their challenges and their moments of connection,&#8221; says Meg Bennett, Steelcase global design principal. \u201cWhen we design spaces to respond to these patterns, we draw inspiration from vibrant cities where a diversity of places \u2014 retail, homes and public spaces \u2014 coexist to support the needs of a thriving community. Similarly, in the workplace, we create an ecosystem of spaces that reflect the different ways people work. These environments enable people to build trust and drive meaningful progress together.\u201d<\/p>\n<p>Community\u2011Based Design is grounded in research that shows how vibrant neighborhoods evolve and thrive over time. Communities with diverse, mixed\u2011use spaces naturally foster relationships, belonging and shared purpose \u2014 much like a city that grows stronger as its people interact, support one another, and co\u2011create its future. Bringing these urban\u2011planning principles into the workplace can help employees build trust, strengthen community and work together more effectively.<\/p>\n<div class=\"u-shaded u-shaded--light\">\n<p><strong>The impact on employee experience<\/strong><\/p>\n<p>Steelcase research found that employees with access to a variety of spaces* are:<\/p>\n<ul>\n<li>18 % more likely to agree their company fosters inclusion + supports different perspectives<\/li>\n<li>17 % more likely to say their company adapts + responds to change<\/li>\n<li>14 % more likely to report shared accountability within their teams<\/li>\n<\/ul>\n<p><em>* 3-5 workplace districts<\/em><\/p>\n<\/div>\n<p><strong>Changes that matter<\/strong><\/p>\n<p>Organizations have an opportunity to make research-backed improvements to their workplaces that give people what they need to build trust and work better.<\/p>\n<p>Discover how common underperforming spaces can be transformed into places where people can maintain their attention, think creatively and feel a sense of community.<\/p>\n<p><strong>See the BEFORE + AFTER transformations<\/strong><\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<h2><strong>The Underused Conference Room<\/strong><\/h2>\n<p>Transform a single, large conference room into multiple spaces where people can collaborate, focus, rejuvenate and socialize.<\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<div class=\"image-pair\">\n<figure id=\"attachment_879054\" aria-labelledby=\"figcaption_attachment_879054\" class=\"wp-image wp-caption alignnone\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-879054 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1769198663\/26-0268782.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_879054\" class=\"wp-caption-text\"><strong>BEFORE<\/strong><br \/><strong>What\u2019s not working:<\/strong> Large conference rooms account for nearly 60% of all meeting space, but 80% of meetings involve only one-to-three people. These more traditional rooms occupy a lot of real estate yet often sit empty.<\/figcaption><\/figure>\n<figure id=\"attachment_879055\" aria-labelledby=\"figcaption_attachment_879055\" class=\"wp-image wp-caption alignnone\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-879055 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1769198699\/26-0268783.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_879055\" class=\"wp-caption-text\"><strong>AFTER<\/strong><br \/><strong>What to do:<\/strong> Shift from a single enclosed space to multiple workspaces that support a range of activities, giving people more choice and control over where and how they work.<\/figcaption><\/figure>\n<\/div>\n<div class=\"u-shaded u-shaded--light\">\n<h3><strong>Before<\/strong><\/h3>\n<p>A single large table or other more formal furnishings don\u2019t easily adapt to support different types of collaboration or diverse work activities. Large enclosed meeting spaces often use drywall, which is costly to reconfigure.<\/p>\n<h3><strong>After<\/strong><\/h3>\n<p>A standing-height table and integrated monitor encourage movement, connection and make it easy to share content in the open plan. Flexible architectural products allow for easy reconfiguration and can create a mix of open and enclosed spaces.<\/p>\n<\/div>\n<h3>How it helps create community<\/h3>\n<p>Large, formal boardrooms can feel intimidating, often discouraging people from speaking up or fully engaging. In contrast, smaller, more welcoming spaces create a sense of comfort and equality that encourages participation. These spaces make it easier for people to interact naturally, share ideas and collaborate openly, while also supporting a wider range of work activities and team dynamics.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-884209 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1776879060\/25-0264725-1.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><\/p>\n<ul>\n<li>A variety of collaboration spaces support connection, creativity and knowledge sharing. These smaller spaces can support a range of activities: hybrid meetings, quick huddles, informal<br \/>\ncollaboration and rejuvenation.<\/li>\n<li>Shelving creates territorial and visual privacy in an open collaboration space, reducing distractions and helping people stay focused.<\/li>\n<li>A private, acoustically controlled room eliminates distractions and supports both in-person and hybrid meetings.<\/li>\n<\/ul>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<h2><strong>The Overexposed Bench<\/strong><\/h2>\n<p>A pinwheel configuration creates a more private, comfortable and adaptable workspace that limits distractions and helps people focus.<\/p>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<div class=\"image-pair\">\n<figure id=\"attachment_879078\" aria-labelledby=\"figcaption_attachment_879078\" class=\"wp-image wp-caption alignnone\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-879078 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1769202189\/26-0268792.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_879078\" class=\"wp-caption-text\"><strong>BEFORE<\/strong><br \/><strong>What\u2019s not working:<\/strong> Traditional benching applications lack privacy and personal space, with no buffers or borders between workstations.<\/figcaption><\/figure>\n<figure id=\"attachment_879075\" aria-labelledby=\"figcaption_attachment_879075\" class=\"wp-image wp-caption alignnone\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-879075 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1769202132\/26-0268781.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_879075\" class=\"wp-caption-text\"><strong>AFTER<\/strong><br \/><strong>What to do:<\/strong> A pinwheel configuration eliminates face-to-face seating and creates a more private, comfortable and adaptable workspace.<\/figcaption><\/figure>\n<\/div>\n<div class=\"u-shaded u-shaded--light\">\n<h3><strong>Before<\/strong><\/h3>\n<p>People sit face-to-face, causing visual and acoustic distractions that make it difficult to focus. The absence of boundaries leads to more frequent distractions.<\/p>\n<h3><strong>After<\/strong><\/h3>\n<p>The addition of screens behind people creates a sense of territorial privacy and a suitable background for video calls. Changing the orientation of the workstations so people face away from each other minimizes distractions.<\/p>\n<\/div>\n<h3>How it helps create community<\/h3>\n<p>This workstation pinwheel configuration supports individual privacy in an open office setting, while keeping people connected to their teammates. Employees benefit from increased privacy, personal storage and flexibility, supporting both individual and team work without sacrificing comfort. Privacy gives people the comfort and security they need to recharge, focus and confidently re-engage with others.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-879079 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1769202563\/25-0264727.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><\/p>\n<ul>\n<li>The workstation pinwheel configuration supports individual comfort in an open plan environment. People no longer sit face-to-face, and panels provide additional shielding, eliminating visual distractions.<\/li>\n<li>Nearby <a href=\"https:\/\/www.steelcase.com\/products\/pods\/\">pods<\/a> provides everyone with access to acoustic privacy when needed.<\/li>\n<li><a href=\"https:\/\/www.steelcase.com\/products\/lockers\/workvalet\/\">WorkValet lockers<\/a> provide additional shielding, as well as a place for people to safely store their things.<\/li>\n<li><a href=\"https:\/\/www.steelcase.com\/products\/height-adjustable-desks\/\">Height-adjustable desks<\/a> encourage people to change their posture throughout the day.<\/li>\n<\/ul>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<h2>The Blas\u00e9 Caf\u00e9<\/h2>\n<p>Many caf\u00e9 spaces offer basic hospitality and are used primarily for brief interactions or dining. It\u2019s functional but not inspiring.<\/p>\n<div class=\"image-pair\">\n<figure id=\"attachment_879084\" aria-labelledby=\"figcaption_attachment_879084\" class=\"wp-image wp-caption alignnone\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-879084 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1769203517\/26-0268790.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_879084\" class=\"wp-caption-text\"><strong>BEFORE<\/strong><br \/><strong>What\u2019s not working:<\/strong> Furnishings support conversation, but don\u2019t encourage lingering or collaborating. Storage space takes up a larger footprint that could be used to promote more connections.<\/figcaption><\/figure>\n<figure id=\"attachment_879085\" aria-labelledby=\"figcaption_attachment_879085\" class=\"wp-image wp-caption alignnone\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-879085 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1769203580\/26-0268791.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_879085\" class=\"wp-caption-text\"><strong>AFTER<\/strong><br \/><strong>What to do:<\/strong> Create a versatile caf\u00e9 that provides a welcoming touchpoint and encourages chance encounters that can build trust and culture.<\/figcaption><\/figure>\n<\/div>\n<div class=\"u-shaded u-shaded--light\">\n<h3><strong>Before<\/strong><\/h3>\n<p>An uninspiring single purpose space fails to draw people in, remaining empty most of the day. Limited seating options and furniture do not support socialization or allow people to use the space for collaboration and individual work.<\/p>\n<h3><strong>After<\/strong><\/h3>\n<p>Lockers give people a place where they can start their day and safely store their<br \/>\nbelongings. Steelcase research shows the presence of social hubs can increase engagement and belonging by 10%.<\/p>\n<\/div>\n<h3>How it helps create community<\/h3>\n<p>This vibrant hub blends the comfort and energy of a caf\u00e9 with the functionality of a workplace. As more organizations move to shared workstations, this space supports people\u2019s new routines. At the start of their day, it provides them with a place to store personal items, grab a coffee and socialize. It also draws people together throughout the day \u2014 for casual conversations, dining,<br \/>\nfocused work or impromptu collaboration.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-879086 size-large\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1777319921\/25-0264726.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><\/p>\n<ul>\n<li>A wall of lockers the time of day. creates a central spot where people begin their day, store belongings and build connections. Open cubbies display company artifacts and branding, strengthening the sense of belonging.<\/li>\n<li>Lounge seating supports an alternate posture and creates a welcoming social space where people can connect.<\/li>\n<li>Diverse settings and seating options create a welcoming space where people can work, eat or socialize \u2014 no matter what time of day.<\/li>\n<\/ul>\n<p><span style=\"color: #ffffff;\">.<\/span><\/p>\n<h2>Getting Started<\/h2>\n<p>Chances are, most organizations have spaces that just don\u2019t work as well as they should. These underperforming areas are easy to spot \u2014 people vote with their feet. Understanding why they\u2019re underutilized is often more challenging. These applications are examples of ways to help address these common problems. But there are many ways to design these types of spaces, depending on an organization\u2019s specific needs and culture. (For some other examples, see \u201c<a href=\"https:\/\/www.steelcase.com\/research\/articles\/reinventing-five-essential-spaces-before-after\/\">Reinventing Five Essential Spaces: Before + After.<\/a>\u201d<\/p>\n<p>Every organization is unique, so it\u2019s essential to examine your own spaces closely. Start by evaluating how they\u2019re used to uncover what\u2019s missing. This means digging into the unique aspects of your workplace and listening to a variety of voices across the organization to ensure the space truly supports everyone\u2019s needs.<\/p>\n<p>Steelcase offers several tools and resources to help:<\/p>\n<p><strong>Workplace Readiness Assessment<\/strong> \u2013 Measure the in-office experience to shape the right workplace strategy.<br \/>\n<strong>Guided Discovery Workshop<\/strong> \u2013 Identify needs and align on priorities together.<br \/>\n<strong>Concept Reviews<\/strong> \u2013 Visualize planning concepts to bring workplace goals to life.<br \/>\n<strong>Pilots<\/strong> \u2013 Test new ideas on a smaller scale before making big investments.<\/p>\n<h3>Ready to learn more?<\/h3>\n<p>Connect with your local Steelcase representative to get started.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how designing offices to include a variety of zones helps support many styles of work and foster a sense of community that engages employees.<\/p>\n","protected":false},"author":37261,"featured_media":884178,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"topic":[51296],"class_list":["post-884174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-inclusive-design"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Designing Spaces to Build Community in the Workplace | Steelcase<\/title>\n<meta name=\"description\" content=\"Learn how designing offices to include a variety of zones helps support many styles of work and foster a sense of community that engages employees.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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