{"id":882520,"date":"2026-04-06T15:26:53","date_gmt":"2026-04-06T19:26:53","guid":{"rendered":"https:\/\/www.steelcase.com\/?p=882520"},"modified":"2026-04-06T15:26:53","modified_gmt":"2026-04-06T19:26:53","slug":"under-one-roof-designing-a-new-approach-to-public-service","status":"publish","type":"post","link":"https:\/\/www.steelcase.com\/research\/articles\/topics\/learning\/under-one-roof-designing-a-new-approach-to-public-service\/","title":{"rendered":"Under One Roof: Designing a New Approach to Public Service"},"content":{"rendered":"

For decades, doing business with the State of South Dakota in Sioux Falls meant moving from place to place \u2014 a driver\u2019s license in one building, social services in another, employment assistance somewhere else entirely. For the people who relied on those services, many of them already navigating moments of crisis, the experience could feel fragmented and exhausting. For the employees delivering that work, it often felt the same.<\/p>\n

The state\u2019s new One Stop facility was designed to change that.<\/p>\n

The new 283,000-square-foot hub is home to almost 600 employees from 13 agencies, representing a fundamental shift in how South Dakota thinks about government \u2014 not as a collection of silos, but as a connected system meant to serve people more holistically. The goal: bring everyone under one roof and make it work better for citizens and employees alike.<\/p>\n

\u201cWe consolidated more than 20 separate leases into this one building,\u201d explains Tom Albrecht, director of facilities acquisitions and services for the State of South Dakota. \u201cFrom an operational standpoint, that matters. But what really matters is what it means for the people who come here needing help \u2014 and for the people who show up every day to provide it.\u201d<\/p>\n

Shifting from fragmented spaces to shared purpose<\/strong><\/p>\n\"\"

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The first floor of the new One Stop facility was designed to feel warm and welcoming and bring together all the services people need under one roof. Natural light floods the space. Private intake rooms sit just off the main lobby, allowing people to share sensitive information comfortably. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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The first floor of the new One Stop facility was designed to feel warm and welcoming and bring together all the services people need under one roof. Natural light floods the space. Private intake rooms sit just off the main lobby, allowing people to share sensitive information comfortably. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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The first floor of the new One Stop facility was designed to feel warm and welcoming and bring together all the services people need under one roof. Natural light floods the space. Private intake rooms sit just off the main lobby, allowing people to share sensitive information comfortably. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n

Before the move, many agencies operated in older facilities that were dark, cramped and ill-suited to the realities of modern public service. Conference rooms were scarce. Privacy was limited. Collaboration across departments was largely aspirational.<\/p>\n

The project changed how leaders understood the role of the workplace itself. \u201cI don\u2019t think we fully appreciated how much space influences the way people work until we went through this process,\u201d Albrecht says. \u201cSteelcase and their local (dealer) partner Interstate Office products helped us think differently about that \u2014 not in terms of design for its own sake, but in how the environment can support collaboration, focus and the experience of the people we serve.\u201d<\/p>\n

\u201cYou couldn\u2019t even get a full team in one room for a meeting,\u201d says Brenda Tidball-Zeltinger, deputy cabinet secretary and chief of operations for the Department of Social Services. \u201cAnd when you\u2019re doing emotionally demanding work, the environment matters more than people realize.\u201d<\/p>\n

The new facility was designed with those challenges front and center. Natural light floods the space. Circulation paths are wide and purposeful. Instead of treating hallways as leftover space, they are lined with comfortable seating, touchdown areas and informal meeting spots that invite conversation.<\/p>\n

For Albrecht, the design was intentionally shaped around the emotional realities of the people inside it. \u201cSome of our staff deal with people on the worst days of their lives,\u201d he says. \u201cWe didn\u2019t want them \u2014 or the citizens they serve \u2014 walking into a place that felt institutional or punitive. This needed to feel uplifting.\u201d<\/p>\n

Designing for dignity \u2014 and flexibility<\/strong><\/p>\n

Nowhere is that philosophy more evident than on the first floor, where citizens interact most directly with the state. Private intake rooms sit just off the main lobby, allowing people to share sensitive information comfortably. Behind the scenes, agencies that once operated miles apart now sit steps apart.<\/p>\n

\u201cThe idea is first-contact resolution,\u201d Tidball-Zeltinger explains. \u201cBring the services to the person, instead of sending the person all over the city. That\u2019s more respectful of their time \u2014 and their dignity \u2014 and more efficient state service delivery.\u201d<\/p>\n

The building\u2019s extensive use of prefabricated walls was another strategic decision. With nearly 4,700 linear feet of movable architecture, the State designed the facility to evolve as needs change. \u201cThis was always meant to be a 100-year building,\u201d Albrecht says. \u201cWe may grow. Agencies may shift. We wanted the ability to reconfigure space without tearing the place apart.\u201d<\/p>\n\"\"

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The project used nearly 4,700 linear feet of prefabricated walls, allowing the State to reconfigure space without tearing the place apart when needs change.<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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The project used nearly 4,700 linear feet of prefabricated walls, allowing the State to reconfigure space without tearing the place apart when needs change.<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n

Building a workplace that helps people do hard work<\/strong><\/p>\n

For employees, the impact has been immediate. Workstations are larger and height adjustable. Storage allows people to personalize their space. Quiet rooms, phone booths and enclosed pods give staff places to focus or decompress.<\/p>\n\"\"

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Each agency has it\u2019s own space on the upper floors. Spaces have been designed to support all the different types of work people do throughout the day: focus, collaboration, socialization and rejuvenation. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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Each agency has it\u2019s own space on the upper floors. Spaces have been designed to support all the different types of work people do throughout the day: focus, collaboration, socialization and rejuvenation. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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Each agency has it\u2019s own space on the upper floors. Spaces have been designed to support all the different types of work people do throughout the day: focus, collaboration, socialization and rejuvenation. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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Each agency has it\u2019s own space on the upper floors. Spaces have been designed to support all the different types of work people do throughout the day: focus, collaboration, socialization and rejuvenation. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n

\u201cYou see people moving around more,\u201d Albrecht says. \u201cTaking a call in a pod. Having a quick conversation in the hall. Going to the caf\u00e9, which we call the Hub, not just to eat, but to work.\u201d<\/p>\n

The Hub, a sun-filled working lounge near the front of the building, has become an informal heart of the facility. Large communal tables encourage interaction across departments, while smaller settings support focused work.<\/p>\n

\u201cThis is not a silent building,\u201d Albrecht adds. \u201cIt\u2019s not loud either. It\u2019s just\u2026 alive.\u201d<\/p>\n\"\"

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The Hub, a sun-filled working lounge near the front of the building, has become an informal heart of the facility. Large communal tables encourage interaction across departments, while smaller settings support focused work.<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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The Hub, a sun-filled working lounge near the front of the building, has become an informal heart of the facility. Large communal tables encourage interaction across departments, while smaller settings support focused work.<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n

Creating Spaces for Collaboration<\/strong><\/p>\n

That sense of energy is by design, according to Darin Seeley, commissioner of the Bureau of Human Resources and Administration. Bringing agencies together was never only about convenience.<\/p>\n

\u201cMost citizens don\u2019t interact with just one program,\u201d Seeley says. \u201cThey interact with several, often at the same time. When our employees are co-located, they start seeing the whole picture.\u201d<\/p>\n\"\"

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One Stop includes several shared collaboration and social spaces that can be used by all agencies. Circulation paths are wide and purposeful. Instead of treating hallways as leftover space, they are lined with comfortable seating, touchdown areas and informal meeting spots that invite conversation. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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One Stop includes several shared collaboration and social spaces that can be used by all agencies. Circulation paths are wide and purposeful. Instead of treating hallways as leftover space, they are lined with comfortable seating, touchdown areas and informal meeting spots that invite conversation. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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One Stop includes several shared collaboration and social spaces that can be used by all agencies. Circulation paths are wide and purposeful. Instead of treating hallways as leftover space, they are lined with comfortable seating, touchdown areas and informal meeting spots that invite conversation. <\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n

The building makes those connections easier, both formally and informally. Shared conference rooms reduce duplication. Chance encounters build familiarity. Over time, Seeley believes, the space will support deeper coordination behind the scenes and improve outcomes for citizens.<\/p>\n

Encouraging a cultural shift, not just a move<\/strong><\/p>\n

Still, the transition has required adjustment as teams across a dozen agencies are working together under one roof. New spaces demand new norms. Leaders have had to reinforce what Tidball-Zeltinger calls a \u201cculture of permission\u201d \u2014 reminding staff that it\u2019s \u201cokay to work in shared areas, engage with departments we don\u2019t typically interact with, move around and use the building as it was intended. That\u2019s culture work,\u201d she says. \u201cAnd it takes time.\u201d<\/p>\n

But the direction is clear. By uniting departments, prioritizing flexibility and designing with empathy, South Dakota has created more than a consolidated office building. It has built a civic space that reflects the seriousness \u2014 and the humanity \u2014 of public service.<\/p>\n

\u201cAs government, we don\u2019t always get credit for thinking this way,\u201d Albrecht says. \u201cBut if you\u2019re going to do it, you should do it right. And this feels right.\u201d<\/p>\n

\n

At a Glance<\/strong>
\nState of South Dakota<\/p>\n

Industry<\/strong>
\nGovernment Services<\/p>\n

Location<\/strong>
\nSioux Falls, South Dakota<\/p>\n

Size<\/strong>
\n283,000 square feet<\/p>\n

Number of employees<\/strong>
\n600<\/p>\n

Design Intent<\/strong>
\nConsolidate government services into one location for easier citizen access
\nCreate a more compassionate, dignified experience for citizens and staff
\nImprove the work experience to meet the new needs of people
\nImprove collaboration across agencies.
\nDesign a flexible, future\u2011ready space with modular elements<\/p>\n

Project Partners<\/strong>
\nDealer: Interstate Office Products<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

By bringing agencies together in a single, human-centered space, the State of South Dakota set out to make public service feel less bureaucratic \u2014 and more compassionate.<\/p>\n","protected":false},"author":37261,"featured_media":882538,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"topic":[1351],"class_list":["post-882520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-learning"],"acf":[],"yoast_head":"\nUnder One Roof: Designing a New Approach to Public Service - Steelcase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.steelcase.com\/research\/articles\/topics\/learning\/under-one-roof-designing-a-new-approach-to-public-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Under One Roof: Designing a New Approach to Public Service - 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