{"id":876571,"date":"2025-12-15T12:27:29","date_gmt":"2025-12-15T17:27:29","guid":{"rendered":"https:\/\/www.steelcase.com\/?p=876571"},"modified":"2026-01-20T09:23:59","modified_gmt":"2026-01-20T14:23:59","slug":"caring-for-the-caregivers","status":"publish","type":"post","link":"https:\/\/www.steelcase.com\/research\/articles\/topics\/healthcare\/caring-for-the-caregivers\/","title":{"rendered":"Caring for the Caregivers"},"content":{"rendered":"

Clinicians spend their days, and often their nights, caring for others. They do it through long shifts, unpredictable schedules and moments of extraordinary emotional intensity. The pressure to perform flawlessly while showing empathy can weigh heavily on medical professionals.<\/p>\n

Healthcare leaders are confronting an uncomfortable truth: the people who deliver care are exhausted. Burnout and attrition rates are rising, and many clinicians report that their physical environments make their jobs harder, not easier.<\/p>\n

It\u2019s a paradox familiar to anyone who\u2019s flown on an airplane. We\u2019re told to put on our own oxygen mask first before helping others. Yet in healthcare, caregivers rarely have that chance. Their spaces are often designed for efficiency, rather than to support those who provide care. While medicine and technology have advanced at record speed, the design of many clinical environments hasn\u2019t kept pace. To help patients thrive, we must first strengthen the wellbeing of those who serve them.<\/p>\n

Shifts Impacting the Clinician Experience<\/h2>\n

According to new research from Steelcase Health , the clinician experience is being shaped by three powerful forces:<\/p>\n

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  1. Societal Stressors
    \nShifts in demographics, expectations and the pace of innovation are creating new challenges for healthcare systems and those who deliver care.<\/li>\n
  2. Organizational Stressors
    \nRecruitment challenges, shifting culture and evolving expectations are making it harder for organizations to adapt and deliver on both care and performance.<\/li>\n
  3. Clinician Stressors
    \nClinicians are under pressure to manage care alongside rising administrative demands, safety concerns and constant change.<\/li>\n<\/ol>\n

    \"Clinician<\/p>\n

    Together, these factors form a system of stress that affects performance, connection and care. Yet within that complexity lies the opportunity to design environments that help clinicians do their best work.<\/p>\n

    \u201cClinicians are telling us they need environments that help them perform and maintain their wellbeing,\u201d says Jordan Smith, principal researcher at Steelcase WorkSpace Futures. \u201cThe best care happens when clinicians can think clearly, collaborate easily and find brief moments to recharge.\u201d<\/p>\n

    These stressors are evident in hospitals and clinics every day, with some organizations beginning to rethink what care spaces can be.<\/p>\n

    From Strain to Support<\/h2>\n

    Across hospitals, clinics and outpatient centers, many environments were designed for a different era of healthcare, one defined by routine and hierarchy, not adaptability and human connection.<\/p>\n

    Today\u2019s clinicians move constantly between digital charting, team huddles, bedside rounds and moments of crisis. Yet their spaces often force them into rigid workflows and stressful transitions.<\/p>\n

    \"Nurse<\/p>\n

    Some healthcare organizations are beginning to change that. Design interventions, from small respite rooms to multipurpose collaboration hubs, are giving clinicians places to breathe, reflect and reconnect. When thoughtfully designed, these environments do more than relieve stress. They can support better experiences for clinicians and patients.<\/p>\n

    \u201cWe\u2019ve seen that even small changes to the built environment can have a big impact on how clinicians feel, how teams function and how care flows. It\u2019s about creating the conditions for people to do their best work,\u201d says Andrew Kim, director of research and innovation for Steelcase WorkSpace Futures.<\/p>\n

    How We Learned From Clinicians<\/h2>\n

    To better understand how design influences the clinician experience today, Steelcase researchers conducted an in-depth study, examining how physical environments influence the daily realities of care delivery through direct observation and qualitative methods.<\/p>\n

    Through 59 clinician interviews, 229 diary entries and more than 50 hours of on-site observation, researchers captured what\u2019s often unseen: the emotional and cognitive demands of care work, and how space shapes both.<\/p>\n

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    About Our Research<\/strong><\/h3>\n

    Research at a Glance:<\/p>\n

      \n
    • 59 clinician participants across multiple roles and settings<\/li>\n
    • 229 diary entries logged in real-time moments<\/li>\n
    • 52+ hours of on-site observation<\/li>\n
    • 200+ industry articles and reports reviewed<\/li>\n<\/ul>\n<\/div>\n

      What they found was not a single issue but a system of strain. Clinicians navigate constant interruptions, emotional highs and lows, and limited time for focused work. Break areas are often poorly located or overlooked altogether.<\/p>\n

      The findings revealed moments of tension between collaboration and privacy, empathy and exhaustion, focus and flexibility. Addressing these tensions requires more than new layouts or furniture. It calls for a deeper understanding of how people experience their work physically and emotionally.<\/p>\n

      Translating Insight Into Design<\/h2>\n

      Using these findings, Steelcase Health helps organizations rethink how space supports care. Design decisions can either amplify strain or create balance. Spaces that accommodate both high-intensity work and moments of calm can strengthen performance, teamwork and emotional resilience.<\/p>\n

      \"Clinician<\/p>\n

      These insights now inform design strategies that help care teams thrive \u2014 from flexible team zones that encourage quick huddles to restorative spaces that give people a chance to pause and reset.<\/p>\n

      Caring for Those Who Care for Us<\/h2>\n

      Healthcare is, at its core, human work. When clinicians have spaces that support connection, focus and renewal, they can bring their best selves to every patient interaction.<\/p>\n

      \"Clinician<\/p>\n

      The research makes one thing clear: supporting clinicians through better environments ultimately strengthens care for everyone. Investing in better environments isn\u2019t just an operational decision. It\u2019s an act of compassion and strategy combined.<\/p>\n

      \n

      The research summary provides practical insights leaders can apply to support their own care teams, such as what clinicians need from their spaces and examples of insights in action.<\/p>\n

      Discover how research-driven design can improve care team performance and well-being.<\/p>\n

      Download Research Summary:<\/strong><\/p>\n