{"id":419375,"date":"2014-10-10T09:51:18","date_gmt":"2014-10-10T13:51:18","guid":{"rendered":"https:\/\/www.steelcase.com\/?p=419375"},"modified":"2018-11-07T14:30:39","modified_gmt":"2018-11-07T19:30:39","slug":"agile-case-study-building-practice","status":"publish","type":"post","link":"https:\/\/www.steelcase.com\/research\/articles\/agile-case-study-building-practice\/","title":{"rendered":"Transforming IT at Steelcase: An Agile Case Study"},"content":{"rendered":"<blockquote class=\"pull-quote pull-quote-center \"><p>\u201cIntentionally, we decided to use the development of this new space as a vehicle to help accelerate the adoption of a new agile culture and process.\u201d<\/p><cite>Kim Cook<span>Agile Coach, Engineering Systems &amp; Services<\/span><\/cite><\/blockquote>\n<div class=\"social-embed-container video-container\">\n<p class=\"post-video\"><button type=\"button\" class=\"vex-video vex-open has-button\"><img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/Eso3zX5stPM\/maxresdefault.jpg\" alt=\"Agile Case Study Interviews | Building the Practice\" class=\"video-thumb\"><img decoding=\"async\" class=\"play-video\" src=\"https:\/\/dumy1g3ng547g.cloudfront.net\/content\/themes\/steelcase\/img\/play.png\" alt=\"Watch the video\"><\/button><script type=\"text\/html\"><\/p>\n<header>Agile Case Study Interviews | Building the Practice<\/header>\n<div class=\"content-well\">\n<div class=\"video-wrap\"><iframe \n\t\t\t\t\t\twidth=\"700\" \n\t\t\t\t\t\theight=\"400\"\n\t\t\t\t\t\tsrc=\"https:\/\/www.youtube.com\/embed\/Eso3zX5stPM\">\n\t\t\t\t<\/iframe><\/div>\n<\/div>\n<p><\/script><\/p>\n<\/div>\n<p>Steelcase identified agile coaches to advance the practice throughout the organization. Coaches developed an agile curriculum that layered the Agile Manifesto with IT\u2019s guiding principles. IT teams trained and then immediately started to practice what they\u2019d learned. Coaches also extended these courses outside of IT to groups like finance, operations, branding, consulting and research to broaden the practice throughout the company. And, they developed a community of practice around the topic of agile to develop and share their learnings.<\/p>\n<p>The curriculum for agile teams involved practicing how to successfully adopt and implement Scrum. Scrum is a common framework used to help teams achieve the values and principles defined by the Agile Manifesto. Dr. Jeff Sutherland, the co-creator of Scrum, identified key Scrum ceremonies, artifacts and roles for the process.<\/p>\n<h3>Ceremonies<\/h3>\n<img decoding=\"async\" alt=\"\" class=\"print-only\" src=\"https:\/\/images.steelcase.com\/image\/upload\/c_fill,dpr_auto,q_70,h_656,w_1166\/v1539114981\/www.steelcase.com\/2018\/10\/09\/18-0110423.jpg\" \/><div class=\"slick-slider light-slider not-initialized mosaic-slider\" data-type=\"module\">\n\t\t<div class=\"first-slide\">\n\t\t\t<div class=\"panel-content\">\n\t\t\t\t<div class=\"mosaic-right mosaic-standard\">\n\t\t\t\t\t<div class=\"cover-image-fixed content\">\n\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"cover-image has-ppp\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\t<div class=\"flex-image extend-right\" style=\"background-image: url(https:\/\/images.steelcase.com\/image\/upload\/c_fill,q_auto,f_auto,h_492,w_875\/v1539114981\/www.steelcase.com\/2018\/10\/09\/18-0110423.jpg);\"role=\"img\" aria-label=\"Sprint\"><span class=\"u-visual-hide\">Sprint<\/span><\/div>\n\t\t\t\t\t\t\t<a data-saved-state='0' data-item-id='420180' data-type='attachment' class=\"can-save ppp-link icon icon-ppp\" data-src=\"https:\/\/www.steelcase.com\/download\/?url=https:\/\/images.steelcase.com\/image\/upload\/v1539114981\/www.steelcase.com\/2018\/10\/09\/18-0110423.jpg\"  data-social-media=\"https:\/\/images.steelcase.com\/image\/upload\/v1539114981\/www.steelcase.com\/2018\/10\/09\/18-0110423.jpg\" data-social-title=\"Transforming IT at Steelcase: An Agile Case Study\" href=\"#\"><b class=\"u-visual-hide\">Open image tooltip<\/b><\/a>\n\t\t\t\t\t\t<\/div><!-- .cover-image -->\n\n\t\t\t\t\t\t<div class=\"cover-image-companion content-well\">\n\n\t\t\t\t\t\t\t<h3>Sprint<\/h3>\t\t\t\t\t\t\t<p>Time in which a useable\/releasable product increment is created (generally one-to-four weeks).<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div><!-- .cover-image-companion -->\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><!-- .slide -->\n\n\t\t\n\t\t<div>\n\t\t\t<div class=\"panel-content\">\n\t\t\t\t<div class=\"mosaic-right mosaic-standard\">\n\t\t\t\t\t<div class=\"cover-image-fixed content\">\n\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"cover-image has-ppp\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\t<div class=\"flex-image extend-right\" style=\"background-image: url(https:\/\/images.steelcase.com\/image\/upload\/c_fill,q_auto,f_auto,h_492,w_875\/v1539111595\/www.steelcase.com\/2018\/10\/09\/18-0110836.jpg);\"role=\"img\" aria-label=\"Sprint Planning\"><span class=\"u-visual-hide\">Sprint Planning<\/span><\/div>\n\t\t\t\t\t\t\t<a data-saved-state='0' data-item-id='420152' data-type='attachment' class=\"can-save ppp-link icon icon-ppp\" data-src=\"https:\/\/www.steelcase.com\/download\/?url=https:\/\/images.steelcase.com\/image\/upload\/v1539111595\/www.steelcase.com\/2018\/10\/09\/18-0110836.jpg\"  data-social-media=\"https:\/\/images.steelcase.com\/image\/upload\/v1539111595\/www.steelcase.com\/2018\/10\/09\/18-0110836.jpg\" data-social-title=\"Transforming IT at Steelcase: An Agile Case Study\" href=\"#\"><b class=\"u-visual-hide\">Open image tooltip<\/b><\/a>\n\t\t\t\t\t\t<\/div><!-- .cover-image -->\n\n\t\t\t\t\t\t<div class=\"cover-image-companion content-well\">\n\n\t\t\t\t\t\t\t<h3>Sprint Planning<\/h3>\t\t\t\t\t\t\t<p>The work to be performed in the Sprint is planned at the Sprint Planning and is created by the entire Scrum team.<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div><!-- .cover-image-companion -->\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><!-- .slide -->\n\n\t\t\n\t\t<div>\n\t\t\t<div class=\"panel-content\">\n\t\t\t\t<div class=\"mosaic-right mosaic-standard\">\n\t\t\t\t\t<div class=\"cover-image-fixed content\">\n\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"cover-image has-ppp\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\t<div class=\"flex-image extend-right\" style=\"background-image: url(https:\/\/images.steelcase.com\/image\/upload\/c_fill,q_auto,f_auto,h_492,w_875\/v1539111449\/www.steelcase.com\/2018\/10\/09\/18-0110832-1.jpg);\"role=\"img\" aria-label=\"Daily Scrum (stand-up)\"><span class=\"u-visual-hide\">Daily Scrum (stand-up)<\/span><\/div>\n\t\t\t\t\t\t\t<a data-saved-state='0' data-item-id='420151' data-type='attachment' class=\"can-save ppp-link icon icon-ppp\" data-src=\"https:\/\/www.steelcase.com\/download\/?url=https:\/\/images.steelcase.com\/image\/upload\/v1539111449\/www.steelcase.com\/2018\/10\/09\/18-0110832-1.jpg\"  data-social-media=\"https:\/\/images.steelcase.com\/image\/upload\/v1539111449\/www.steelcase.com\/2018\/10\/09\/18-0110832-1.jpg\" data-social-title=\"Transforming IT at Steelcase: An Agile Case Study\" href=\"#\"><b class=\"u-visual-hide\">Open image tooltip<\/b><\/a>\n\t\t\t\t\t\t<\/div><!-- .cover-image -->\n\n\t\t\t\t\t\t<div class=\"cover-image-companion content-well\">\n\n\t\t\t\t\t\t\t<h3>Daily Scrum (stand-up)<\/h3>\t\t\t\t\t\t\t<p>A 15 minute, daily event for the development team held to inspect the work since the last Daily Scrum and forecasting upcoming Sprint work.<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div><!-- .cover-image-companion -->\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><!-- .slide -->\n\n\t\t\n\t\t<div>\n\t\t\t<div class=\"panel-content\">\n\t\t\t\t<div class=\"mosaic-right mosaic-standard\">\n\t\t\t\t\t<div class=\"cover-image-fixed content\">\n\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"cover-image has-ppp\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\t<div class=\"flex-image extend-right\" style=\"background-image: url(https:\/\/images.steelcase.com\/image\/upload\/c_fill,q_auto,f_auto,h_492,w_875\/v1539112066\/www.steelcase.com\/2018\/10\/09\/18-0110835.jpg);\"role=\"img\" aria-label=\"Sprint Review\"><span class=\"u-visual-hide\">Sprint Review<\/span><\/div>\n\t\t\t\t\t\t\t<a data-saved-state='0' data-item-id='420154' data-type='attachment' class=\"can-save ppp-link icon icon-ppp\" data-src=\"https:\/\/www.steelcase.com\/download\/?url=https:\/\/images.steelcase.com\/image\/upload\/v1539112066\/www.steelcase.com\/2018\/10\/09\/18-0110835.jpg\"  data-social-media=\"https:\/\/images.steelcase.com\/image\/upload\/v1539112066\/www.steelcase.com\/2018\/10\/09\/18-0110835.jpg\" data-social-title=\"Transforming IT at Steelcase: An Agile Case Study\" href=\"#\"><b class=\"u-visual-hide\">Open image tooltip<\/b><\/a>\n\t\t\t\t\t\t<\/div><!-- .cover-image -->\n\n\t\t\t\t\t\t<div class=\"cover-image-companion content-well\">\n\n\t\t\t\t\t\t\t<h3>Sprint Review<\/h3>\t\t\t\t\t\t\t<p>The Scrum team and stakeholders collaborate about what was done in the Sprint and what should be next to optimize value.<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div><!-- .cover-image-companion -->\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><!-- .slide -->\n\n\t\t\n\t\t<div>\n\t\t\t<div class=\"panel-content\">\n\t\t\t\t<div class=\"mosaic-right mosaic-standard\">\n\t\t\t\t\t<div class=\"cover-image-fixed content\">\n\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"cover-image has-ppp\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\t<div class=\"flex-image extend-right\" style=\"background-image: url(https:\/\/images.steelcase.com\/image\/upload\/c_fill,q_auto,f_auto,h_492,w_875\/v1539111664\/www.steelcase.com\/2018\/10\/09\/18-0110837.jpg);\"role=\"img\" aria-label=\"Sprint Retrospective\"><span class=\"u-visual-hide\">Sprint Retrospective<\/span><\/div>\n\t\t\t\t\t\t\t<a data-saved-state='0' data-item-id='420153' data-type='attachment' class=\"can-save ppp-link icon icon-ppp\" data-src=\"https:\/\/www.steelcase.com\/download\/?url=https:\/\/images.steelcase.com\/image\/upload\/v1539111664\/www.steelcase.com\/2018\/10\/09\/18-0110837.jpg\"  data-social-media=\"https:\/\/images.steelcase.com\/image\/upload\/v1539111664\/www.steelcase.com\/2018\/10\/09\/18-0110837.jpg\" data-social-title=\"Transforming IT at Steelcase: An Agile Case Study\" href=\"#\"><b class=\"u-visual-hide\">Open image tooltip<\/b><\/a>\n\t\t\t\t\t\t<\/div><!-- .cover-image -->\n\n\t\t\t\t\t\t<div class=\"cover-image-companion content-well\">\n\n\t\t\t\t\t\t\t<h3>Sprint Retrospective<\/h3>\t\t\t\t\t\t\t<p>An opportunity for the Scrum team to inspect itself and create a plan for improvements to be enacted during the next Sprint.<\/p>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div><!-- .cover-image-companion -->\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><!-- .slide -->\n\n\t\t<\/div><!-- .panel-type-slider -->\n<h3>Artifacts<\/h3>\n<p><strong>Product Backlog<\/strong><br \/>\nAn ordered list of everything that is known to be needed in the product or any required changes.<\/p>\n<p><strong>Sprint Backlog<\/strong><br \/>\nThe set of Product Backlog items selected for the Sprint and a delivery plan.<\/p>\n<p><strong>Increment<\/strong><br \/>\nAn increment is a body of \u201cdone\u201d work that supports the end of the Sprint.<\/p>\n<figure id=\"attachment_420489\" aria-labelledby=\"figcaption_attachment_420489\" class=\"wp-image wp-caption alignleft\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-420249 size-large\" src=\"https:\/\/steelcase-res.cloudinary.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1539270023\/www.steelcase.com\/2018\/10\/11\/18-0110804.png\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_420489\" class=\"wp-caption-text\"><strong>How an agile team operates<\/strong> <br \/>The Scrum Master, Product Owner and Development Team need to be in close contact, frequently together, and able to solve problems as they come up.<\/figcaption><\/figure>\n<h3>Roles<\/h3>\n<p><strong>Product Owner<\/strong><br \/>\nResponsible for maximizing the value of the product resulting from the work of the Development Team.<\/p>\n<p><strong>Development Team<\/strong><br \/>\nConsists of people who do the work of delivering a potentially releasable increment of \u201cdone\u201d product at the end of each Sprint. Development Teams are structured and empowered to organize and manage their own work.<\/p>\n<p><strong>Scrum Master<\/strong><br \/>\nActs as a servant-leader for the Scrum Team. The Scrum Master helps those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren\u2019t.<\/p>\n<p>The Product Owner, Development Team and Scrum Master need to work closely together. <strong>Business Owners<\/strong>, <strong>Subject Matter Experts (SME)<\/strong> and other <strong>Stakeholders<\/strong> are people who need to connect with the team less frequently &#8211; but still need to be considered. There needs to be a place for these people to connect with the team without disrupting the team\u2019s flow of work.<\/p>\n<p>These are some of the key components being leveraged by agile teams at Steelcase. The goal is to continue to increase the team\u2019s overall velocity \u2014 a term used to describe the amount of work successfully completed during each Sprint.<\/p>\n<hr \/>\n<p><strong>NEXT CHAPTER<\/strong> &#8211; <a href=\"https:\/\/www.steelcase.com\/research\/articles\/agile-case-study-research-engagement\/\">Research + Engagement<\/a><br \/>\n<strong>PREVIOUS CHAPTER<\/strong> &#8211; <a href=\"https:\/\/www.steelcase.com\/research\/articles\/agile-case-study-foundation-success\/\">Foundation for Success<\/a><\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.steelcase.com\/research\/articles\/agile-case-study\/\"><sup>Table of Contents<\/sup><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Steelcase identified agile coaches to advance the practice throughout the organization. Coaches developed an agile curriculum that layered the Agile<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"topic":[],"class_list":["post-419375","post","type-post","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Building Our Agile Process with Ceremonies, Artifacts &amp; Roles - Steelcase<\/title>\n<meta name=\"description\" content=\"As our IT team continued on the road to agile, discover how the team and coaches began building the agile process in chapter 2 of our Agile Case Study.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.steelcase.com\/research\/articles\/agile-case-study-building-practice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building Our Agile Process with Ceremonies, Artifacts &amp; Roles - 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