A Focus On Clinician Privacy In The Latest 360 Magazine

“In the era of big data and healthcare, there’s one buzzword at the center of every conversation: privacy. From HIPAA to telemedicine to electronic health records, concerns about privacy are at fever pitch. But too often, these conversations are centered exclusively around patients and health information technology, ignoring the importance of providing clinicians with the privacy and space they need to safeguard information and maintain their own wellbeing.”

So begins an article in the latest 360 magazine, titled Taking Care of the Caretakers: Clinician Privacy. Patient privacy has been a hot topic in recent years, well-deserved attention that left the privacy of others in the care setting, the vitally important clinicians and caregivers, sorely overlooked. In order for the healthcare experience to be successful, the needs of each participant must be carefully considered.

By studying clinicians’ needs and behaviors and understanding their everyday workflows, Steelcase Health offers an innovative new approach for improved clinician efficiency, accuracy, satisfaction and overall wellbeing. It is designed to empower clinicians, connect them to technology and to each other and, ultimately, to create more connected patient care.

The Time for Change is Here

As healthcare continues to evolve, and clinicians take on a wider range of tasks, their need for a larger variety of workplaces increases as well. Spaces for collaboration, one-on-one reports, focused work, and even respite is necessary. By turning clinician workplaces into a strategic asset, they can then create a positive impact on patient care and satisfaction ratings.

“When the organization provides spaces that support the wellbeing of their employees, it empowers the staff to take care of themselves,” said Caroline Kelly, a Steelcase researcher. “For some tasks, they want to be able to go somewhere private where they can be shielded from other demands.” But then again, not every break is deeply immersive, says Kelly. “Some are just a few moments, so we need to make sure the spaces are convenient and support the activity the staff wants to do.”

These reimagined spaces include a central nurses’ station that creates a more dynamic, functional space, allowing for a greater range of work modes; a charge nurse enclave that accommodates the clinicians’ need to do focused work while maintaining a close watch on what’s happening on the floor; and a clinician retreat that is strategically and conveniently placed near the clinicians’ hub and combines social and private spaces. Read more about these spaces in the 360 article.

The benefits of providing privacy for healthcare workers are already clear, from fewer medical errors to increased staff retention and better patient care. As healthcare continues its evolution, healthcare spaces need to keep up by becoming more efficient, versatile and private. After all, privacy is about more than just patients’ health records; it’s about the basic human need for choice and control.

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