Opportunities to support people and performance
Steelcase Applied Research Consulting brings maximum value at inflection points. These are opportunities to change an organization’s trajectory.
To support positive behaviors and best practices. And to advance strategy, brand and culture. We do this by deeply understanding each client organization.
By applying proprietary knowledge and expertise. And by providing the experiences and tools to move business forward.
Our clients are leading organizations in business, health and education. These partners share our interest in helping people truly engage at work. Contact us: info_uk@steelcase.com
Approach
Custom Support
Custom Support
Steps Toward Stronger Strategy, Brand + Culture
The ARC approach is holistic – designed to impact the systems at work within an organization. At the same time, each engagement is highly custom, tailored to suit the issues, opportunities and priorities unique to each client.
Our human-centered approach engages people at all levels of the organization. We seek to deeply understand their needs and how to better support them – and the organizational purpose. These experiences are positive and meaningful. They lead to results that are authentic, well-supported and sustainable.
Process
Process
Diagnose + Define
We determine context, intent and success metrics in leadership workshops and interviews. Our workplan sets tactics, timing and responsibilities.
Engage + Develop
We engage employees at all levels in workshops, surveys and photo missions. We observe and study space utilization. Data analysis yields insights and action steps.
Deliver + Measure
We offer direction and support with coaching, training and protocols. We measure results and adjust as needed for success.
Human-Centered Research
Human-Centered Research
Ask
We seek to understand current realities to inform future potential. We ask, probe and listen with surveys, interviews and other methods.
Observe
Observations, photo journals, video ethnography, shadowing and other techniques create a detailed picture of organizational behaviors and relationships.
Experience
Employees map present situations, envision the future and help develop and evaluate solutions. This process deepens insights and shared perspective. It also speeds validation of concepts and acceptance of new ideas.
Impact Areas
Wellbeing
Wellbeing
Increasing Engagement + Results by Supporting Employee Wellbeing
Wellbeing is a bottom line issue. When cognitive, emotional and physical wellbeing are compromised, the results are costly stress, dissatisfaction and disengagement. When wellbeing is optimized, organizations see greater productivity, creativity and problem-solving among their people.
Our consulting team will identify ways the dimensions of wellbeing can drive wellbeing and engagement across your organization. Then, we can provide a holistic plan to address what people want and need to perform.
Innovation
Innovation
Making Way For New Ideas +
Next-generation Growth
Organizations in every industry are seeking ways to drive more disruptive thinking toward everyday progress and exponential growth. But innovation demands creativity and risk, collaboration and trust.
Our consulting team studies the factors influencing innovation across your organization, conducts gap analysis and helps you apply our research on innovation culture. Together, we can create the conditions where talented people and great ideas can flourish.
Team Effectiveness
Team Effectiveness
Enhancing Cohesion + Productivity of Groups At Work
Effective teams make more of the knowledge, strengths and perspective each individual brings. But team members face competing priorities: balancing self-interest with the greater good, being present with one another while distributed across locations, managing different work styles and authority levels.
Using our team effectiveness process, our consultants identify opportunities to improve collaboration, decision-making, execution and accountability across the teams critical to your success.
Organizational Fitness
Organizational Fitness
Aligning People + Place With Your Growth Goals
The best of organizations can fall out of alignment. That is, their culture and practices fail to respond to realities like technology advances, globalization and real estate compression. Our team of consultants can engage your leaders and employees in a process of defining the dynamics at work.
We can identify ways to adapt for increased effectiveness and resilience. We also can design and lead a change process that brings new behaviors and best practices to life across your organization.
Culture Code
Culture Code
Working With Local Cultures To Drive Global Performance
Global integration can be a force of intercultural exchange and productivity – yet also present tensions that hinder progress.
Our global team of consultants can apply Steelcase Culture Code research to help you leverage scale and the local talent of your people everywhere you do business. With understanding of unique local cultures, you can develop workplaces attuned to the needs of your people – for a lasting effect on performance across your enterprise.