{"id":30276,"date":"2014-10-10T09:57:25","date_gmt":"2014-10-10T13:57:25","guid":{"rendered":"https:\/\/www.steelcase.com\/eu-en\/?p=30276"},"modified":"2023-02-07T10:26:23","modified_gmt":"2023-02-07T10:26:23","slug":"agile-case-study-key-insights","status":"publish","type":"post","link":"https:\/\/www.steelcase.com\/eu-en\/research\/articles\/agile-case-study-key-insights\/","title":{"rendered":"Transforming IT at Steelcase: An Agile Case Study"},"content":{"rendered":"<blockquote class=\"pull-quote pull-quote-center \"><p>\u201cAs our own work on agile has evolved, and we\u2019ve collected learnings from global enterprises around the world looking to improve on agile, we developed key insights about more than space. They are about the intersection of culture, process and space.\u201d<\/p><cite>Julie Barnhart-Hoffman<span>Designer, Principal, WorkSpace Futures<\/span><\/cite><\/blockquote>\n<div class=\"social-embed-container video-container\">\n<p class=\"post-video\"><button type=\"button\" class=\"vex-video vex-open has-button\"><img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/WXvKtKk2lDo\/maxresdefault.jpg\" alt=\"Agile Case Study Interviews | Key Insights\" class=\"video-thumb\"><img decoding=\"async\" class=\"play-video\" src=\"https:\/\/dumy1g3ng547g.cloudfront.net\/content\/themes\/steelcase\/img\/play.png\" alt=\"Watch the video\"><\/button><script type=\"text\/html\"><\/p>\n<header>Agile Case Study Interviews | Key Insights<\/header>\n<div class=\"content-well\">\n<div class=\"video-wrap\"><iframe \n\t\t\t\t\t\twidth=\"700\" \n\t\t\t\t\t\theight=\"400\"\n\t\t\t\t\t\tsrc=\"https:\/\/www.youtube.com\/embed\/WXvKtKk2lDo\">\n\t\t\t\t<\/iframe><\/div>\n<\/div>\n<p><\/script><\/p>\n<\/div>\n<p>Steelcase developed key insights and workplace strategy implications to help IT reach its desired outcomes. Four key insights embody what researchers and designers have <a href=\"https:\/\/www.steelcase.com\/research\/articles\/topics\/agile\/ten-things-agile-teams-need-know\/\">discovered<\/a> need to be in place in order for agile to successfully take hold.<\/p>\n<figure id=\"attachment_420169\" aria-labelledby=\"figcaption_attachment_420169\" class=\"wp-image wp-caption alignright\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30283 size-large\" src=\"https:\/\/steelcase-res.cloudinary.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1539114364\/www.steelcase.com\/2018\/10\/09\/18-0110823.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_420169\" class=\"wp-caption-text\">To enable knowledge sharing, team members make their knowledge visible and accessible to the rest of the team by leveraging vertical real estate.<\/figcaption><\/figure>\n<h3>Embed Learning<\/h3>\n<p><strong>Make the Implicit, Explicit <\/strong><br \/>\nTeam members make their knowledge visible and accessible to the rest of the team; verbally and visually, vertically and horizontally and through analog and digital means.<\/p>\n<p><strong>Tinker, Test and Trust <\/strong><br \/>\nWithin agile, \u2018failing\u2019 results in great success because of the learning that occurs. Sharing challenges builds trust. And, small scale experimentation and celebrating the analog contribute to the team\u2019s success.<\/p>\n<p><strong>Learn Together <\/strong><br \/>\nBeing present together, iterating based on customer feedback and accelerated improvements extends social learning over time. Agile teams launch to learn rather than launch and abandon (ex. release 1.0, release 2.0, etc.)<\/p>\n<p><strong>Measure, Improve, Focus<\/strong><br \/>\nAgile teams sit side-by-side with customers and interact regularly. They embrace accountability, with measurements occurring at the team level providing for growth and anticipating future improvements.<\/p>\n<figure id=\"attachment_420170\" aria-labelledby=\"figcaption_attachment_420170\" class=\"wp-image wp-caption alignleft\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30282 size-large\" src=\"https:\/\/steelcase-res.cloudinary.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1539114393\/www.steelcase.com\/2018\/10\/09\/18-0110821-1.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_420170\" class=\"wp-caption-text\">Critical to the success of agile teams is the need for them to be present in the space. Presence increases the immediacy of information and shared knowledge, supporting speed in problem solving.<\/figcaption><\/figure>\n<h3>Leverage Space in New Ways<\/h3>\n<p><strong>Be Present<\/strong><br \/>\nAgile teams are present in the space, allowing for nuanced communication and nonverbal cues that enhance communication, empathy and trust. Presence increases the immediacy of information and shared knowledge, supporting speed in problem solving.<\/p>\n<p><strong>Embrace Ambient Awareness <\/strong><br \/>\nAmbient awareness involves using the space around team areas and passageways to support people. The surrounding environment can let people mentally offload information or tasks by writing them down and posting them nearby until the time is right to come back to them. It can also allow for cognitive relief \u2013 letting people look out the window or at artwork to give them a way to reflect and rejuvenate.<\/p>\n<figure id=\"attachment_420171\" aria-labelledby=\"figcaption_attachment_420171\" class=\"wp-image wp-caption alignright\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30281 size-large\" src=\"https:\/\/steelcase-res.cloudinary.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1539114417\/www.steelcase.com\/2018\/10\/09\/18-0110822.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_420171\" class=\"wp-caption-text\">Agile requires leadership that enables and empowers teams and eliminates roadblocks.<\/figcaption><\/figure>\n<h3>Lead in New Ways<\/h3>\n<p><strong>Embrace a New Perspective on Leadership<\/strong><br \/>\nAgile requires leaders who enable, empower and eliminate roadblocks for their teams. They are servant-leaders, accessible to their teams and storytellers who connect their teams to the agile \u201cwhy.\u201d They also must be advocates of agile within the organization.<\/p>\n<p><strong>Hold the Big Picture<\/strong><br \/>\nAgile teams need to see how their team and individual work connects to the overall company strategy. They cannot be successful until the broader organization embraces agile. Human Resources, IT and Facilities Management must work together.<\/p>\n<figure id=\"attachment_420172\" aria-labelledby=\"figcaption_attachment_420172\" class=\"wp-image wp-caption alignright\" style=\"width: 1024px\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30280 size-large\" src=\"https:\/\/steelcase-res.cloudinary.com\/image\/upload\/c_limit,dpr_auto,q_70,h_1024,w_1024\/v1539114448\/www.steelcase.com\/2018\/10\/09\/18-0110810.jpg\" alt=\"\" width=\"1024\" height=\"1024\" \/><figcaption id=\"figcaption_attachment_420172\" class=\"wp-caption-text\">By living together as neighbors, an agile community develops a common language, shares knowledge, develops skills and works in a cross-disciplinary manner.<\/figcaption><\/figure>\n<h3>Build Networks<\/h3>\n<p><strong>Treat the Team as a Unit<\/strong><br \/>\nAgile teams allow for self-expression and strong identities such as you\u2019d find in a closely knit group. Rather than planning for individuals, plan for teams including ways to recognize individuals and the team.<\/p>\n<p><strong>Foster Community<\/strong><br \/>\nTeam members who think of themselves as part of this greater whole are more fulfilled and able to make greater contributions. By living together as neighbors, an agile community develops a common language, shares knowledge, develops skills and works in a cross-disciplinary manner.<\/p>\n<hr \/>\n<p><strong>NEXT CHAPTER<\/strong> &#8211; <a href=\"https:\/\/www.steelcase.com\/eu-en\/research\/articles\/agile-case-study-workplace-strategy-implications\/\">Workplace Strategy Implications<\/a><br \/>\n<strong>PREVIOUS CHAPTER<\/strong> &#8211; <a href=\"https:\/\/www.steelcase.com\/eu-en\/research\/articles\/agile-case-study-change-management\/\">Change Management<\/a><\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.steelcase.com\/eu-en\/research\/articles\/agile-case-study\/\"><sup>Table of Contents<\/sup><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Steelcase developed key insights and workplace strategy implications to help IT reach its desired outcomes. Four key insights embody what<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"topic":[],"class_list":["post-30276","post","type-post","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Key Insights &amp; Strategies for Developing an Agile Environment - Steelcase<\/title>\n<meta name=\"description\" content=\"Chapter 3 of our Transforming IT at Steelcase Agile Case Study explores key insights and strategies we gathered for developing an agile work environment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.steelcase.com\/eu-en\/research\/articles\/agile-case-study-key-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Key Insights &amp; Strategies for Developing an Agile Environment - 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