This article is part of a series of updates to our Steelcase guide
“Navigating What’s Next: The Post-COVID Workplace.”
Why do we miss the office? And will we still love it when we return?
The simple joy of coffee with coworkers in the café. Sketching out ideas on whiteboards, post-it notes and digital displays in comfortable meeting spaces. It’s the collective energy and vibe of a space full of people united in a common purpose.
Though we’re successfully getting some types of work done remotely and over video, we’re struggling with the generative work that creates new ideas and solves complex problems. And we are missing the intrinsic human experience of working together – face-to-face – in spaces that were designed specifically to foster the creativity, agility and innovation that organizations need to be truly productive and grow.
It’s clear that social connection builds trust and strong bonds. But our ability to adapt to working remotely is reliant upon the relationships built over time through the spontaneous interactions and relaxed conversations that happen in person – in a conducive environment. The informal, shared spaces – or ancillary spaces – where we socialized, collaborated, focused and rejuvenated, enhanced our work experience before COVID-19 sent us all home.
But when we return, will these spaces that we love go away because of safety concerns? Or will they change?
After months working apart, employees now say the main reason they want to come back to the office is to be with other people, socialize and collaborate in ways that just aren’t possible remotely. That’s why a diverse range of spaces in the office that support these work modes, and collaboration in particular, will not go away. What’s more, they are likely to be even more desired. But they will have to evolve now and for the near term to meet the new requirements of the post-COVID workplace.
Coming together in the workplace to socialize and collaborate will become the greatest purpose that the new office can fulfill.
The shared spaces that support this purpose also bring a welcomed warmth and energy to the workplace. We’ll continue to be drawn to those spaces that bring us together in more residentially-inspired, comfortable settings which also support our performance. But the attributes that make these spaces desirable – softer furnishings, lush materials, crafted finishes – must also consider new safety concerns. Now, shared spaces must pivot towards supporting the physical distancing and cleaning protocols that are required to create a safer work environment. These spaces that employees most enjoy must be adapted or created to not only enhance productivity but to ensure that the people using them can be safe and feel safe too.
We’re striving to balance the need for compelling spaces with the need for safety.
Not just the sense of psychological safety that fosters good social interactions when people feel at ease – but the physical distancing and provisions needed to ensure they are safer. At the same time, shared spaces need to perform – more than ever, which is why we use the following design strategies to guide more effective outcomes.
Prior to COVID-19, our research generated a series of performance principles to guide the design of shared spaces that are both desirable and productive places to work. In the post-COVID-19 world, these principles remain the foundation for designing high-performing social and collaborative spaces, yet pose new design challenges that can be solved by addressing density, geometry and division:
Shared spaces can also further enrich employee wellbeing by design. They can make us feel better. A range of postures can encourage active collaboration or relaxed conversation – reducing the physical stress that affects productivity. Introducing biophilia by bringing the outdoors in through living walls and natural materials, patterns and palettes can contribute to better health and wellbeing – both by improving air quality and connecting us to the calming effects of nature. And research is showing that being outdoors with access to fresh air is not just good for our state of mind but may be inherently safer than indoor environments due to air flow. Leveraging outdoor spaces to create areas for socializing and collaborating provides even greater choice for safer work environments.
Moving forward, organizations will value offices as a critical tool to remain competitive by fostering innovation for growth that can only be achieved when people work effectively together — face-to-face — to get the hard work done. And employees need both to be reassured that it’s safe to return and inspired to return to a compelling environment that supports their physical, cognitive and emotional wellbeing – a place where they want to be rather than where they have to be. A place that fulfills their innate human need for connection, a shared sense of purpose and community. A place they love.
As we study the new issues of creating safer work environments in the COVID-19 world, we’ve discovered the following three main design challenges – physical distancing, circulation patterns and spatial context. Understanding distancing and density, and their relationship to circulation patterns within an existing spatial context, is key to solving for the evolving safety guidelines in shared spaces.
The following before (Pre-COVID) and after (Post-COVID) examples illustrate these challenges in both an enclosed meeting and open cafe space:
Enclosed Space: Formal Conference
Open Space: Cafe
Design Considerations: Key Strategies
The following three key strategies are tools that can be used to solve for these design challenges:
Reducing the number of people accommodated within a space to satisfy 6ft/2m physical distancing requirements.
Changing the arrangement of furniture to maximize distance and minimize close face-to-face orientation.
Adding screens or panels to create boundaries and barriers between people, spaces and pathways.
These strategies should be used in combination – along with the performance principles – to address the design challenges for creating shared spaces where people can come together more safely to collaborate and socialize.
As we adapt and design workplaces to our new world, shared spaces offer the greatest ability in the future to flex as our needs toggle between creating greater distance and coming closer together. Furniture in shared spaces is often more flexible – since it is freestanding, it can easily be moved apart to accommodate distancing, placed at angles to change geometry, or shielded to create division.
Additional design considerations for shared spaces:
Leverage open space: Shared social and collaborative spaces created in the open, rather than enclosed spaces with fixed walls, can more easily respond to the design challenges by providing greater flexibility for physical distancing and circulation patterns.
Consider provisions: Equip open, shared spaces with essential tools for generative collaboration (Steelcase Flex Whiteboard Solutions, Steelcase Roam Stand and Microsoft Surface Hub 2, Steelcase Flex Power Stand, Steelcase Flex Team Carts to store cleaning supplies and work tools, etc.) to transform existing shared spaces with enhanced performance and safety.
Integrate remote participants through technology: Equip meeting rooms with state-of-the-art video conferencing technology – more suited to enclosed spaces over open for acoustical privacy.
Design in flexibility: Enable spaces to expand and contract as needed by integrating more individual seating, modularity and flexible pieces.
Rethink traffic direction (one-way vs. two-way): Intentional placement of furniture, boundary elements and accessories to cue behaviors; add directional wayfinding signage.
Equip outdoor spaces: Provide work tools to enable teams, enhance collaboration and increase performance in outdoor spaces.
Integrate touchless technology: Consider adding products like RoomWizard and Workplace Advisor throughout the office to help people find rooms, make and manage reservations, as well as identify high density spaces that may need deeper cleaning.
Collaboration, socializing, focusing and rejuvenating happen in both enclosed and open spaces — however, the challenges for making these two types of spaces safer differ drastically when considering density, physical distancing and circulation patterns. In the continuum of helping our customers with practical guidance in making their workplaces safer for their employees, we’re focusing first on developing compelling, high performing meeting spaces in the open that support socializing and collaborating.
And while collaborative work can be informative, generative or evaluative, the work that is enhanced most by face-to-face interaction is generative — which is highlighted in our thought starters. Informative and evaluative collaboration can effectively continue virtually through technology.