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Listen: Ways to Boost Patient Care, Safety + Satisfaction

A 360 Real Time Podcast with Michelle Ossmann, MSN, PhD

Michelle Ossmann, RN, MSN, PhD, is Steelcase’s Director of Healthcare Environments. She has spent a decade as a nurse, and then nurse practitioner in emergency nursing and neurocritical care. During this time, she saw the need for clinician input in the built healthcare environment and earned her PhD in Architecture at Georgia Tech. She sat down with 360 Real Time to discuss the changing healthcare environment.

Listen to the Podcast

Patients and caregivers are coming to the doctor’s office, hospital and clinic more informed than ever. It’s not uncommon to arrive with wearable data you need your doctor or nurse to review or, at the very least, to come with questions derived from personal online research. All of this information presents the patient-physician relationship with an opportunity to improve patient care and communication allowing the patient and caregiver to feel confident, comfortable and fully informed during a medical appointment.

Michelle Ossmann, MSN, PhD, Steelcase’s Director of Healthcare Environments, recognizes the importance of a space that promotes communication between the healthcare provider, patient and caregiver. The environment can play a key role in facilitating the use of technology and allowing for productive visits.

Listen as Michelle Ossmann describes ways in which the design of the healthcare environment can support patient, caregiver and health care provider participation during a medical visit.

For more information

For more information on how changing patient and physician needs, increased family involvement and evolving technology are sparking a re-imagining of exam rooms, read The New Exam Room Experience.


Rebecca Charbauski

Senior Communications Specialist

Rebecca, an Emmy-winning journalist, reports on global research impacting the places where people work, learn and heal. Over her career, Rebecca spent 17 years covering local and national news events on television and a variety of digital platforms. She directed a digital news group in Kansas City for three years before becoming news director in Grand Rapids, Michigan for more than five years. Prior to Steelcase, Rebecca worked with one of the four largest media groups in the United States to coordinate news coverage among 48 newsrooms from the east to west coast.

CATEGORIES: Healthcare

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