Activate Insight on How People Work

Activate Insight on How People Work

Steelcase Applied Research Consulting translates insights from extensive Steelcase research into meaningful actions and measurable results.

Hallway With City Scene: Choice and Control, The New Third Place

PROPEL BRAND, STRATEGY AND CULTURE

We help organizations reach new performance levels by propelling their strategy, brand and culture toward a desired direction.

Augment Human Interactions

Augment Human Interactions

We focus on interactions among people, places and information. Each presents opportunity to improve experience and outcomes.

ENGAGE PEOPLE IN THE CHANGE PROCESS

By intention, our holistic process engages employees at all levels in an organization, paving the way for authentic, lasting change.

CONNECT AROUND THE WORLD

Members of our team live and work in many locations – offering local expertise and global connection everywhere.

Opportunities to support people and performance

Steelcase Applied Research Consulting brings maximum value at inflection points. These are opportunities to change an organization’s trajectory. To support positive behaviors and best practices. And to advance strategy, brand and culture. We do this by deeply understanding each client organization.

By applying proprietary knowledge and expertise. And by providing the experiences and tools to move business forward.

Our clients are leading organizations in business, health and education. These partners share our interest in helping people truly engage at work. Contact us: arc@steelcase.com

Approach

Custom Support
Process
Human-Centered Research

Custom Support

Custom Support

Steps Toward Stronger Strategy, Brand + Culture

The ARC approach is holistic – designed to impact the systems at work within an organization. At the same time, each engagement is highly custom, tailored to suit the issues, opportunities and priorities unique to each client.

Our human-centered approach engages people at all levels of the organization. We seek to deeply understand their needs and how to better support them – and the organizational purpose. These experiences are positive and meaningful. They lead to results that are authentic, well-supported and sustainable.

Process

Process

Diagnose + Define

We determine context, intent and success metrics in leadership workshops and interviews. Our workplan sets tactics, timing and responsibilities.

Engage + Develop

We engage employees at all levels in workshops, surveys and photo missions. We observe and study space utilization. Data analysis yields insights and action steps.

Deliver + Measure

We offer direction and support with coaching, training and protocols. We measure results and adjust as needed for success.

Human-Centered Research

Human-Centered Research

Ask

We seek to understand current realities to inform future potential. We ask, probe and listen with surveys, interviews and other methods.

Observe

Observations, photo journals, video ethnography, shadowing and other techniques create a detailed picture of organizational behaviors and relationships.

Experience

Employees map present situations, envision the future and help develop and evaluate solutions. This process deepens insights and shared perspective. It also speeds validation of concepts and acceptance of new ideas.

Impact Areas

Wellbeing
Innovation
Team Effectiveness
Organizational Fitness
Culture Code

Wellbeing

Wellbeing

Increasing Engagement + Results by Supporting Employee Wellbeing

Wellbeing is a bottom line issue. When cognitive, emotional and physical wellbeing are compromised, the results are costly stress, dissatisfaction and disengagement. When wellbeing is optimized, organizations see greater productivity, creativity and problem-solving among their people.

Our consulting team will identify ways the dimensions of wellbeing can drive wellbeing and engagement across your organization. Then, we can provide a holistic plan to address what people want and need to perform.

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Innovation

Innovation

Making Way For New Ideas +
Next-generation Growth

Organizations in every industry are seeking ways to drive more disruptive thinking toward everyday progress and exponential growth. But innovation demands creativity and risk, collaboration and trust.

Our consulting team studies the factors influencing innovation across your organization, conducts gap analysis and helps you apply our research on innovation culture. Together, we can create the conditions where talented people and great ideas can flourish.

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Team Effectiveness

Team Effectiveness

Enhancing Cohesion + Productivity of Groups At Work

Effective teams make more of the knowledge, strengths and perspective each individual brings. But team members face competing priorities: balancing self-interest with the greater good, being present with one another while distributed across locations, managing different work styles and authority levels.

Using our team effectiveness process, our consultants identify opportunities to improve collaboration, decision-making, execution and accountability across the teams critical to your success.

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Organizational Fitness

Organizational Fitness

Aligning People + Place With Your Growth Goals

The best of organizations can fall out of alignment. That is, their culture and practices fail to respond to realities like technology advances, globalization and real estate compression. Our team of consultants can engage your leaders and employees in a process of defining the dynamics at work.

We can identify ways to adapt for increased effectiveness and resilience. We also can design and lead a change process that brings new behaviors and best practices to life across your organization.

Culture Code

Culture Code

Working With Local Cultures To Drive Global Performance

Global integration can be a force of intercultural exchange and productivity – yet also present tensions that hinder progress.

Our global team of consultants can apply Steelcase Culture Code research to help you leverage scale and the local talent of your people everywhere you do business. With understanding of unique local cultures, you can develop workplaces attuned to the needs of your people – for a lasting effect on performance across your enterprise.

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Stories

Accenture, Houston

The highly mobile workforce of Accenture consultants discovers ways to boost engagement, efficiency, effectiveness and environmental responsibility.

GE Energy Financial Services

Employees of the financial services division of this global energy leader find collaboration easier, energy higher, ideas more abundant in a smaller, smarter workplace.

Vodafone, Amsterdam

The world’s leading international mobile telecommunications group uses a major space transition to nurture a new work culture.