Unique Approach

Ask, observe, experience and realize.

Each of our engagements are unique, and address specific needs and objectives. From the discovery of issues to the articulation of needs and the implementation of meaningful workplace solutions, we follow a comprehensive consultative process that’s tailored to each client’s situation.

We ask questions, observe work processes, and guide users through experiences that reveal hidden needs and create better solutions.

Ask

We ask, probe, and listen. We seek to clearly understand current situations and future potential. Tools include surveys, interviews, and data collection.

Observe

First-hand observations, photo journals, video ethnography, shadowing, and other techniques create a detailed picture of the organization, user relationships, and behaviors.

Experience

Here we engage users in various experiences, from mapping present situations to envisioning the future. These events spur a shared perspective, provide deeper insights of the issues, and form the basis for user buy-in.

Realize

Users help develop solutions (co-design), then evaluate these new concepts via models or full scale environments. Such pilots validate concepts, reduce risk, and accelerate acceptance of new ideas.