Criteria for how Steelcase supplier relationships are formed
Our goal is to develop and maintain a robust supply base of Approved Suppliers aimed at providing lowest total costs and exceeding our customer expectations.
Approved Suppliers must successfully complete a process and fulfill agreed upon requirements. Our approval process includes research, evaluation, agreement, as well as ongoing monitoring and measurement.
Our sourcing professionals develop a candidate supplier list from various sources, including our database of potential material and service providers.
The database is populated by inputs from our global Candidate Supplier Questionnaire. This is our invitation to you to tell us about your company whether you are based in New York or New Delhi.
We also use the Candidate Supplier Questionnaire as part of our request for information (RFI) phase of the approval process.
Steelcase and the candidate supplier agree to certain terms and conditions of our Master Purchasing Agreement (MPA). The MPA describes the general terms and conditions governing any purchase of product, material, service, or equipment by Steelcase from a supplier.
As an example, candidates located in the United States agree to this MPA if they would service our manufacturing locations in the United States.
Approved suppliers are added to our database from which our buyers may select.
A supplier is selected from our database of approved suppliers. We award business based on the supplier’s ability to meet specific requirements of a Product Agreement that includes line items such as logistics, service, price, design, environmental impact, etc.
We manage our suppliers with our customers in mind. We monitor our suppliers' performance to ensure the products and services they provide meet or exceed the agreed upon terms and conditions.