Hospitality research 


Work happens in many unexpected places. 


Hotels are rethinking their support for business professionals. Mobile technology, a global economy, and the need for constant connections make hotels ideal places to meet with clients, collaborate and build relationships, and also for focused, individual work. Thus, hotels have become important “third places,” locations outside the home and office where people choose to get work done.  


Research Findings

The hotel as a third place: boosting business
At Steelcase, we believe effective, welcoming 3rd places give hotels an opportunity to increase guest satisfaction and gain a competitive edge. As part of our mission to support work, wherever it happens, we recently completed a major research and development project on 3rd places in hotels.  Read full reserach summary.

Supporting new patterns in hotel workspaces
The tough economy has hit the lodging industry hard and caused hotels to renew their focus on revenue and profitability.  Read full white paper.                              


360 Magazine articles

Nothing is more interesting to us than digging deep and trying to figure out how space can make the work experience great. The following 360 Magazine articles look at trends and issues impacting the hospitality industry.